Support Board

Date/Time: Sun, 19 May 2024 03:48:11 +0000

Post From: Missing Data

[2017-04-06 10:51:25] Link To Thread - Link To Post [Go To First Post]
User75002 - Posts: 117
Hello, My charts are not always updating and are missing data overnight. This happened yesterday and now again this morning. The ES chart stopped updating last night around 10:30pm ET. I had to shutdown and delete all chart data files and then it would update. Most other charts seem to stop updating at 4:30am ET this morning. Selecting "Delete and Download Data" allows the chart to start showing recent data again, but some of them, like HG (copper) are still missing data from 4:30am until I "Delete and Download Data". For the YM, it looked like it was working, but I deleted and downloaded the data and it stopped showing bars after 10:30pm ET. When I ran it again, it stopped showing bars after 9:50pm ET. I am running version 1541 and have Gain Capital for data. thanks,