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Date/Time: Mon, 29 Apr 2024 12:54:17 +0000

Post From: URGENT- positions not showing with CTS new connection model overnight

[2017-03-29 14:32:28] Link To Thread - Link To Post [Go To First Post]
User514837 - Posts: 47
Hello Sierra, could you please ask CTS what might have happened? I left an overnight long YM position but it didn't show up on my Sierra Chart platform on the opening of the new day, so I assumed it had automatically closed for some reason. I called my broker (Dorman) to close my position, and they told me that they sold 1 YM contract to close my position, but on my platform I can see this short position with an open profit/loss, it seems like it is a live position. 1) Could you please check and see that I am out of the market? Dorman told me not to close this short position until they straighten it out with the CTS guys, but can you also check for safety (that I'm out of the market basically, if you can do it somehow)? 2) Can you please check whether something can have gone wrong in the connection with CTS, or if the problem is coming from CTS directly? I mean about overnight positions not showing for some reason. Date Time Of Last Edit: 2017-03-29 14:37:56