Support Board

Date/Time: Wed, 08 May 2024 15:40:24 +0000

Post From: Error downloading

[2017-03-18 18:43:51] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Windows firewall should definitely not have been the cause of the problem but we no longer see any historical data downloading errors in the submitted Message Log. We do see many error messages like this: Symbol Error - HGK17 is unknown, unavailable, or improperly formatted. Symbol Error - HGK17 is unknown, unavailable, or improperly formatted. Exchange not authorized. \| 2017-03-18 13:20:13 This occurs because your account is not authorized for the exchange that the particular symbol is on. It only means that you will not receive real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-18 18:44:24