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Direct MessagesDate/Time: Sat, 04 May 2024 07:10:08 +0000
Post From: *Notice*: Multiple Months Payment for Usage Time and Changes to Discounts
| [2017-03-01 03:36:10] |
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it states that if I want to extend usage time (taking advantage of the discount offered) I was to press renew now to extend usage time Yes but this is clearly going to reduce the Services Balance. This in effect can cause a notice to be given that you have to add more credit for the Sierra Chart Exchange Data Feed if there is not enough credit to renew it. Think of your Services Balance as a bank account. What you were doing was causing deductions against it. This should be clear. This notice needs to be given in order to inform the user if there is insufficient credit to pay for the data feed for the next upcoming month. Also in order for myself to determine how much the monthly charges are I would think that the prices of the various service packages would be clearly displayed as they have been in the past How much is the service pack 3? What you pay for Sierra Chart is listed on this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation We gave you this link previously. You are able to see the price when you set the Service package and number of months to renew. It would be much clearer if SC clearly stated how much was due to continue existing service so that one could pay 1 time or as sc has done in the past have an option to add more months and the discount for those months (again as they have done in the past)
What is required to pay for the data feed and the service package is shown on this page in the Account Details sectionhttps://www.sierrachart.com/UserControlPanel.php#AccountDetails They are shown as separate values: Service Package Enabled For Renewal Exchange Data Feed Features and Exchanges Monthly Cost And to your point If this were as simple as you claim there would not be a "Sticky" thread devoted to the issue Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-01 05:17:49
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