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Direct MessagesDate/Time: Sat, 04 May 2024 12:17:50 +0000
Post From: *Notice*: Multiple Months Payment for Usage Time and Changes to Discounts
| [2017-02-27 23:49:04] |
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It is as simple as it can be. Upon a review the only issue that we saw was that on this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation It said this: Your current Services Balance is 16.00 USD. You will need to make a payment of 35 USD to your Services Balance to pay for the Service Package you activated on your account.
When it should have said this: Your current Services Balance is 16.00 USD. You will need to make a payment of 35 USD to your Services Balance to pay for all services activated on your account which are upcoming for renewal which can include the Sierra Chart Exchange Data Feed and the Service Package active on your account.
Since you have the exchange data feed active on your account.The concept is very simple of whereby you add credit to your Sierra Chart Services Balance and have the Sierra Chart usage time and also the exchange data feed services being deducted from that. These payments happen automatically. Once you add credit there is nothing further to do once the services are activated which they are in your account. All of this is very straightforward and a basic accounting principle. And it would probably be best to simply add a larger amount like 100 USD to cover the cost of the services you have activated on your account. The intention is that users will make a single payment rather than individually for the data feed and the usage time like was done previously. The problem here is that you deliberately pressed the Renew Now button three times within one minute today causing your Services Balance to go down to an insufficient balance to pay for the Exchange data feed. You did not need to do that because your usage time on the account was set to expire 2017-04-19. And would automatically renew at that time. You were also also given a confirmation prompt before proceeding which you had to acknowledge three separate times. Explain why you used the "Renew Now" button three different times today on this page?: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation What were you trying to accomplish by doing this more than once or even at all? Once we have this answer, we will then see how to clarify to confusion. We have a very large number of users using this functionality who are not having any issues or questions. So we have explained what you have done and why you saw the result that you did and we corrected one of the messages which was not completely clear. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-28 00:07:11
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