Support Board
Date/Time: Wed, 14 May 2025 06:37:34 +0000
Post From: latency
| [2017-02-01 18:07:20] |
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In regards to post #2 and 5 above, our conclusion at this point is that this is not an issue on our server. Instead a network issue somewhere on your side. The only other report we have a problem is from Germany. We have now extensively looked at this for about an hour and we see no indication that the problem is on our server other than a few second delay with EUREX symbol GG. This delay is occurring on the Barchart side. In about two weeks will be switching to a different EUREX data feed which should eliminate this kind of issue. We will respond to post #6 in a couple of minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |