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Direct MessagesDate/Time: Sat, 18 May 2024 23:30:00 +0000
Post From: unable to modify orders
| [2016-12-12 18:02:55] |
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This is a problem with the Gain Capital server. There is nothing we can do to help in the short term with this. We will need to tell Gain Capital about this. We will need to get the FIX log. Follow the instructions here: Providing FIX Log to Support It can be privately attached following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile If you have ongoing issues with them, you probably should use another trading service: https://www.sierrachart.com/index.php?page=doc/Data.php#Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |