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Direct MessagesDate/Time: Sun, 19 May 2024 14:54:56 +0000
Post From: Price on Axis on Blank Chart
| [2016-12-10 23:09:40] |
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You have been receiving support from the same person all of this time. Regarding "moron", we did not understand in the beginning what you were referring to. We did not understand that you were referring to the last trade price box. And then when we tried to duplicate the problem we could not and so we were puzzled by it and we needed to go through a simplified step-by-step troubleshooting procedure with you. And finally, once we could see that you did not see the price box with a simplified configuration and an organized step-by-step simplified troubleshooting procedure, we realized we needed to get your Chartbook to try to duplicate the problem. But as we were asking for that, I then realized what the particular issue was. It was related to code changes we did about a month ago. And actually it technically makes sense that you should not see the price box when the main price graph is hidden. But we added a patch to put that back because another user pointed this issue out. Sierra Chart is a massive massive program with connections to various external services that have all kinds of potential issues. There is no "support person" here. Only the engineers are providing support and only the engineers who work on the software are qualified to provide proper support. There is no way at all a "Support person" can possibly know everything. This is a complete impossibility and not a reasonable expectation. If sometimes you feel like we are being rude or treating you like a moron (which is not our intent and we see no evidence of this here), you are far better off with that incorrect impression, rather than being helped by someone inexperienced. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-10 23:11:21
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