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Direct MessagesDate/Time: Sat, 18 May 2024 21:38:20 +0000
Post From: $5 dollar cme data trial for 2 weeks
| [2016-11-01 16:25:37] |
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This is what we sent to you by email in response to your complaint by email: You are not dealing with a customer service representative. You are dealing with one of the top engineers.
We do not make any apologies here. We waste far too much time with with market data feed questions especially with exchange fees. Refer to: About Real-time Futures Data There is a significant effort on our part to clean up what has happened and to allow you to get the 5 USD trial again which we are doing. We also had you confused with someone else who we already answered a lot of questions to in the last couple of days relating to the market data feed and they were not reading the clear instructions. If you have a complaint, post it out in public. It is fine to us to have the complaints out in public. Although it will not change anything. We always do our best and our main concern is technical reliability. The above statements, are not critical of you in any way, we are just simply saying that we are direct and to the point and work hard to do things right. This is all. We do not think you are an idiot. We are working on getting you the trial again. Also when people say we have *rude* support, it is taken as a compliment because to us it means we are direct and to the point. We work hard to do things right. There simply is no nonsense from us. You should be happy you are getting support direct from engineers instead of a customer service representative. We do not make any apologies here. That is the honest truth. When you are in this business, and see all of the garbage from external trading and data services and all the nonsense and unfairness from exchanges, you would understand. You mention Interactive Brokers. Interactive Brokers is a good example of where you will have a lot of technical problems and when you communicate with them, those problems are going to go not properly resolved in many cases. Also another thing that we have done in response to this that we did not say, is that we now show how many days the data feed trial will be before before the user activates it. So in this case, it would have shown the trial was going to be for 0 days. Anyway, we are going to update this thread when the trial is available. And make sure you get credit for the previous one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-02 06:36:05
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