Support Board

Date/Time: Sat, 18 May 2024 08:16:57 +0000

Post From: Server Side OCO Failure, and Incorrect Position/Missing Fill Data after Connection Reset

[2016-10-19 20:54:12] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
1. If you are certain the OCO order was on the server side, then contact your broker about this. The Trade Activity Log will indicate if it was a server-side OCO: Trade Activity Log So you need to find out if the Rithmic server did not handle the OCO properly. 2. OK. There is no guarantee this will happen. 3. It is not going to flatten a nonexistent Trade Position because the Position should no longer exist in Trade >> Trade Orders and Positions >> Positions and the determination of what Positions exist is always from that tab. Although it will take about five seconds for that tab to update upon a connection and there is the possibility a flatten command could be automatically sent before then. You might be interested in this new service we are offering: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-19 20:54:52