Support Board
Date/Time: Wed, 30 Apr 2025 10:53:49 +0000
chat and nrty
View Count: 611
| [2025-04-13 19:10:49] |
| Sierra_Chart Engineering - Posts: 19383 |
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There was a change that we made, to the Ntfy app server to solve this by using a Google service in the background that sends notifications to the iPhone. Should not be anything more that we would need to do from our side. Follow the instructions here and see if this solves the problem: Notice: New Mobile Alert Notification Service Available Now! | Post: 413200 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-13 20:34:19] |
| User266380 - Posts: 30 |
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Sorry but i ve never seen any "reconnecting" and there is no option to pick the connection protocol in the settings of the ntfy app. It sounds like the app has issues or is just not good fit which makes it essentially useless if it cannot do the push notifications on iphones. You are an advanced charting and trading platform and I m expecting you guys will try to address this ASAP because remote alerting is essential for many traders who just don’t spend all their time in front of the screens. The emails and Telegram used to work fine in the past and ntfy is a downgrade to the service right now…
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| [2025-04-13 21:21:58] |
| Sierra_Chart Engineering - Posts: 19383 |
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Remote alerting is now supported. The issue is specific to your particular case. We will have a look again at your case. Does anyone else using an iPhone experience a problem? Telegram is unreliable. It was simply unreliable. It completely deteriorated to an unusable state where many messages were not being delivered and they were substantially delayed. This is absolute 100% fact. We had no choice but to remove it. And emails are also very unreliable and problematic for so many reasons. The use of email is totally unreliable. It is so common that users would not get email messages, there would be delivery delays, and it was a common problem where our mail server would get banned by other mail servers. There was no choice but to remove email alerts to users. For now, use the web-based chat to receive alerts: Chat and Communications Platform: Web-Based/Mobile Chat Application Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-04-13 21:22:32
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| [2025-04-14 12:45:53] |
| User266380 - Posts: 30 |
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Hi, yes i know another sierra chart user with an iphone that has to manually update the topic in the app to get the updates.
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| [2025-04-14 14:58:19] |
| Sierra_Chart Engineering - Posts: 19383 |
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We need to hear directly from other iPhone users.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-14 20:20:59] |
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Make sure that you have the settings enabled for ntfy under "Settings >> Apps >> ntfy" as per the screenshot.
Sierra Chart Support Date Time Of Last Edit: 2025-04-15 06:05:36
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 IMG_93B86DF02478-1.jpeg - Attached On 2025-04-14 20:20:54 UTC - Size: 110.49 KB - 19 views |
| [2025-04-15 05:10:21] |
| Sierra_Chart Engineering - Posts: 19383 |
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Let us know if the information in the above post resolves the problem. If so, we need to update the documentation.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-04-15 05:10:32
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| [2025-04-15 05:34:15] |
| User266380 - Posts: 30 |
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Are you sure you have attached the screenshot? There is no file or link that I can click on in your message...
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| [2025-04-15 06:06:00] |
| Sierra_Chart Engineering - Posts: 19383 |
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We apologize it was privately attached. Here it is: https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=119159 And see post #30 above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-15 06:12:33] |
| User266380 - Posts: 30 |
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Thats how mine looks like. I m on the latest 18.4 firmware. I dont have the "immediate" notifications option like shown on yours.
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| [2025-04-15 06:15:35] |
| Sierra_Chart Engineering - Posts: 19383 |
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We will get back to you on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-15 17:08:58] |
| Bombadill - Posts: 9 |
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I have the same issue on iPhone. Have to restart or refresh to see the notifications in the app. Also "send test notification" don't work at all. Tried reinstalling everything, latest version of Sierra and app, notifications allowed.
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| [2025-04-15 17:40:28] |
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I can confirm that notification are working properly on iOS 18.4. With an iphone running stock iOS 18.4 We do see the option for "Immediate Deliver", as per the screenshot. Do you see something different on your phone. If you do, please provide us a screenshot. Sierra Chart Support Date Time Of Last Edit: 2025-04-15 17:46:39
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| IMG_4169.jpeg - Attached On 2025-04-15 17:40:24 UTC - Size: 228.47 KB - 10 views |
| [2025-04-15 17:45:20] |
| User266380 - Posts: 30 |
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I cant see your screenshot again but this is all there is in the notification settings (screenshot)for me.
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| IMG_6996.png / V - Attached On 2025-04-15 17:44:30 UTC - Size: 170.46 KB - 5 views |
| [2025-04-15 17:48:00] |
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Strange that you are not seeing the option. I am testing on an iPhone SE, currently running IOS 18.4 . Here is a direct link to the screenshot: https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=119207 Sierra Chart Support |
| [2025-04-15 17:49:38] |
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A quick google shows the following: If the "Immediate Delivery" option isn't showing for notifications on your iPhone, it's likely because you've enabled a Focus mode or have specific app settings that are overriding the default notification delivery behavior. Do you have Focus Mode enabled? Sierra Chart Support |
| [2025-04-15 18:43:28] |
| User266380 - Posts: 30 |
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I had some night schedules but it was off during the day. I have removed them completely now to test just in case but nothing really changes…
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| [2025-04-15 18:54:11] |
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Under "Settings >> Notifications" Do you have notification summary enabled? If enabled is ntfy included in the summary? Try to disable notification summary if they are enabled, or excluding ntfy from the summary. A screenshot from the Apple Forums: https://discussions.apple.com/content/attachment/6297dcf0-3db7-40e7-bac6-187787f6e231 Sierra Chart Support Date Time Of Last Edit: 2025-04-15 18:55:17
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| [2025-04-15 20:05:09] |
| User266380 - Posts: 30 |
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Sorry, "scheduled summary" under the notification settings was already disabled. I figured that when you turn that on, then you get the option for immediate delivery on the individual apps available to use, but unfortunately that still doesn’t change anything for me. I have attached a screenshot with how the notification settings for ntfy look like right now
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| IMG_6997.png / V - Attached On 2025-04-15 20:04:08 UTC - Size: 181.37 KB - 6 views |
| [2025-04-15 20:54:33] |
| $tack - Posts: 100 |
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I have followed all the instructions and am not getting any notifications on my iphone 15 pro on iOS 18.3.2 I have not updated my iOS but not sure why that should be required I get notifications on my windows machine using the ntfy web application. I can see the notifications in the iOS app but only when I manually refresh. My default focus mode is on and don't override any settings. I don't have any issues with notifications from any other app. My notification settings are set properly And fwiw, telegram was working fine for me before, this is currently a step back in that it doesn't work on my phone. Date Time Of Last Edit: 2025-04-15 20:54:48
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| [2025-04-15 21:24:18] |
| $tack - Posts: 100 |
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https://github.com/binwiederhier/ntfy/issues/1305 Not sure if this link helps at all. Seems others using ntfy have similar issues |
| [2025-04-15 22:09:10] |
| John - SC Support - Posts: 39559 |
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If you are getting the notifications into the nfty app on your phone, then the fact that you are not getting notifications themselves on the phone is not something we can help with. We can state that we have used nfty on an iphone and it worked just fine. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-15 22:41:32] |
| Sierra_Chart Engineering - Posts: 19383 |
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We are still working to figure out why some of you are having an issue. And we will develop our own application for the iPhone but the ntfy app is a good interim solution.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-15 22:44:57] |
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How is your phone connecting to the internet? Is it a stable connection? Is your phone running in batter savings mode? Have your tied shutting down all the applications except for ntfy on the phone and sending a test notification? Sierra Chart Support |
| [2025-04-16 03:37:51] |
| $tack - Posts: 100 |
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I think it's clear people are having issues with NFTY and iPhone. So it's not a good solution for us. As I said, technically it is possible for me to see the alerts in the app. but as others have experienced, i need to manually refresh the specific topic, and only then, does it appear in the alert list. But I never see a "notification" banner appear. So it is not working in any meaningful way. My phone is on stable wifi. Not on battery mode. No issues with other apps and their notifications. It is simply not working |
| [2025-04-16 06:09:38] |
| Sierra_Chart Engineering - Posts: 19383 |
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We are working on an alternative as soon as possible. We might be doing direct integration with firebase cloud messaging: https://firebase.google.com/docs/cloud-messaging/ We are doing more research and we do not want to say much more at this point until we have a working solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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