Support Board
Date/Time: Sat, 21 Mar 2026 07:49:00 +0000
Alerts
View Count: 5062
| [2026-03-03 22:01:50] |
| John - SC Support - Posts: 45204 |
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Please get us an image of the "Alerts Manager" for the [Symbol Alert] tab that shows the alert you have setup. Let us know which one in particular is not working if you have more than one in the list.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-04 16:49:58
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| [2026-03-04 15:16:45] |
| Jimmyy - Posts: 318 |
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These are simple price alerts that i have set and they arent getting triggered despite the price crossing the values. I have a feeling this has got to do something with the instance being connected to IBKR. Alerts on drawings are working though. |
 Screen Shot 3-4-2026 at 10.15 AM.png / V - Attached On 2026-03-04 15:15:38 UTC - Size: 21.76 KB - 14 views |
| [2026-03-04 16:09:50] |
| John - SC Support - Posts: 45204 |
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The only thing we can see is that you have the condition as "Crosses or Equal To", therefore the Last price has to touch, or move across the prices of 6816.77 and 6843.65. This has to happen while you are connected to the data feed. It should not matter that you are connected to Interactive Brokers. You are set to get the data for SPX from our Denali Exchange Data Feed, and you have the correct symbol for this. Let us know if what we describe in the first paragraph above explains why you are not getting an alert when you think you should. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-04 16:24:36] |
| Jimmyy - Posts: 318 |
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The price does cross the prices. I tried using just "crossing" and it still doesnt work
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| [2026-03-05 14:16:55] |
| Sierra_Chart Engineering - Posts: 23278 |
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Open a chart for SPX_CGI. Is it updating in real time?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-05 14:17:08
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| [2026-03-05 15:15:04] |
| Jimmyy - Posts: 318 |
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Yes, and alert isnt triggering on it as well
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| [2026-03-10 14:14:22] |
| Jimmyy - Posts: 318 |
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any update here ?
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| [2026-03-10 18:46:06] |
| Sierra_Chart Engineering - Posts: 23278 |
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We have not had time to test this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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