Support Board
Date/Time: Fri, 05 Jun 2026 21:14:35 +0000
The data will not be constantly streaming
View Count: 375
| [2026-04-22 19:29:07] |
| User202728 - Posts: 34 |
|
I have use this way test for about 1 day time. Later I will wirte the results to you.
|
| [2026-04-22 19:32:49] |
| User202728 - Posts: 34 |
|
Firstly, when I login sc, this error happens more than half of times. And pic2 is my sc server settings.
|
 login-unkown-error.png / V - Attached On 2026-04-22 19:32:35 UTC - Size: 65.85 KB - 31 views sc_server_settingpng.png / V - Attached On 2026-04-22 19:32:45 UTC - Size: 38.15 KB - 32 views |
| [2026-04-22 19:46:41] |
| User202728 - Posts: 34 |
|
**Time zone is New York time.** After conducting various connection tests last night—shortly before 9:00 PM—I discovered that if I connect don't passed VPN, my session remained active for a longer duration without disconnecting. Consequently, I connected to SC without using a VPN, once I verified that everything was functioning correctly, I went to sleep. I want to see just how long the connection could last. Upon waking up the following morning, I found that the connection had dropped, so I saved the logs(file 1). And after that action of saving log, I reconnect or reopen SC, the historical market depth seems dosen't download. Even use or not use VPN. Even ds28, ds32, ds45, Japan Tokyo or West America Server, all don't work. I remeber that error is...like blablabla cme.marketdepth | Username:nonerange(my username). 1.What's more, beacause of I trade US session, 9:30am-11:00am, at this moment, any connection seems to have become somewhat unstable, but using a VPN yields a higher success rate. 2.At this moment, historical data servers directly connected to the DS45 are more prone to failure. 3.However, under all circumstances, the VPN connection is virtually guaranteed to drop within a short period—typically ranging from ten to several tens of minutes. (The VPN servers used are located in the Western U.S. or Tokyo, Japan, while the SC servers are 28, 32, and 45 or auto.) 4.Direct connections tend to be more stable at other times, with the exception of the morning hours (Eastern Time), disconnections typically occur after a few hours (due to limited testing time, the connection appears to last for approximately 1 to 4 hours). 5.After 11:00am, the historical depth data became available for download. Sometime between 12:00 and 13:00, the direct connection also appeared to stop dropping out. |
 12h-test-noVPN-ds45.txt - Attached On 2026-04-22 19:40:02 UTC - Size: 2.7 MB - 52 views data_lack.png / V - Attached On 2026-04-22 19:40:33 UTC - Size: 108.89 KB - 26 views |
| [2026-04-22 19:51:17] |
| User202728 - Posts: 34 |
|
I use Astrill VPN. I will adjust the "CME Exchange Data Feed Historical Server Address Override" setting as circumstances dictate, since it does not appear to affect my real-time data transmission. Furthermore, if I had set it to ds45, there is a high probability that I wouldn't have been able to see the historical data this morning. |
| [2026-04-22 19:54:22] |
| John - SC Support - Posts: 46532 |
|
You are giving us too much information. So much so, that we are not sure what the actual issue is that you are having. Please just tell us simply, what is the issue you are having. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-22 19:57:58] |
| User202728 - Posts: 34 |
|
The primary issue at this stage is that a direct connection to the DS45 still disconnects between approximately 9:30 AM and 11:30 AM. It functions normally at all other times. And VPN works better just at 9:30am-11:30am, but not enough. Other information just context |
| [2026-04-22 20:09:27] |
| John - SC Support - Posts: 46532 |
|
Please get us your Message Log after you have a disconnect by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: