Support Board
Date/Time: Wed, 17 Dec 2025 10:11:04 +0000
Not Responding
View Count: 406
| [2025-05-06 12:59:59] |
| User110512 - Posts: 6 |
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Sierra Chart application opens, but when open one of my chartbooks it stalls and says (not responding). I tried restarting my computer, updating latest version of Sierra, and ensuring no other applications are running in the background.
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| [2025-05-06 13:58:34] |
| Sierra_Chart Engineering - Posts: 21864 |
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Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook And: Improving Performance with Wider Price Ranges and Increased Trading Activity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-06 15:44:36] |
| TJPADILHA - Posts: 1 |
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i need my money back
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| [2025-05-06 18:56:10] |
| Sierra_Chart Engineering - Posts: 21864 |
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We see that a refund has already been made to you. There is nothing more that needs to be done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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