Support Board
Date/Time: Mon, 16 Jun 2025 16:38:23 +0000
Subject: Issue with Trading Hours on Live Account / Running Sierra Chart via CrossOver on
View Count: 219
| [2025-05-06 12:47:00] |
| Benutzer721123 - Posts: 1 |
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Dear Sierra Chart Support Team, I hope you are doing well. I am currently experiencing an issue where I can only open positions on my live trading account during the US session. Outside of those hours, I am unable to place trades. Interestingly, when I switch to a demo account, I am able to open positions at any time without any restrictions. Could you please let me know if there are known causes for this behavior, or if there are any settings I can adjust to restore full trading availability? To help with your diagnosis, here are a few technical details: Broker/Data Feed: AMP Futures / Teton CME Routing Sierra Chart Version: 2755 64-bit Connection Type: Live account Time of issue: Look at the time from the Message Log Error messages: None visible in the Message Log. Operating System: macOS, using CrossOver Message Log: At this time, i’ll opened a position. 2025-05-06 14:23:09.257 | ESH25_FUT_CME[M]/MESH25_FUT_CME[M] 30 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: MM__ES1!.Cht 2025-05-06 14:23:09.279 | Chart #1 has tagged chart #6 for full recalculation. Chartbook: MM__ES1!.Cht 2025-05-06 14:23:09.279 | Chart #1 has tagged chart #8 for full recalculation. Chartbook: MM__ES1!.Cht 2025-05-06 14:23:09.282 | ESM25_FUT_CME[M]/MESM25_FUT_CME[M] 1 Min #8 | Performing a full recalculation because it has been tagged. Chartbook: MM__ES1!.Cht 2025-05-06 14:23:09.605 | ESM25_FUT_CME[M]/MESM25_FUT_CME[M] 15 Sec #6 | Performing a full recalculation because it has been tagged. Chartbook: MM__ES1!.Cht Let me know if you require other specific diagnostics.  Thank you in advance for your support. Best regards, Marcus |
| [2025-05-06 14:02:57] |
| Sierra_Chart Engineering - Posts: 19936 |
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Outside of those hours, I am unable to place trades. We do not know why this is the case. Maybe there is an order rejection. Probably because there is insufficient margin because the clearing firms are increasing margin outside of regular trading hours. This is the most likely explanation. Check the Trade Service Log for the rejection related to margin:Support Board Posting Information: Providing Lines From Trade Service Log So effectively there is no issue. None. You just do not have enough money to trade overnight. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-06 14:03:16
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