Support Board
Date/Time: Tue, 13 May 2025 07:35:26 +0000
my Data is delayed
View Count: 92
| [2025-05-05 14:30:50] |
| Avais Chaudz - Posts: 2 |
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I have all the services needed for my data to be live however on my computer im delayed by 10 minutes
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| [2025-05-05 17:20:04] |
| John - SC Support - Posts: 39730 |
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You do not have any exchanges active with our Denali Exchange Data Feed. If you are wanting data from us, then activate the exchange(s) for the CME Group for which you want real-time data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you want data for a different exchange (i.e. EUREX, CBOE Indices, etc.) then follow these instructions: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* If you are wanting data from your broker - then we need to know what trading service you are using so we can point you to the proper instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-12 16:31:05] |
| Avais Chaudz - Posts: 2 |
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ive got a stage 5 account that should be active. im currently on the teton cme routing and stage5/dorman but im still getting a 10 minute delay
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| [2025-05-12 18:19:48] |
| John - SC Support - Posts: 39730 |
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Those are all good, but you do NOT have any exchanges active with our Denali Exchange Data Feed. You need to setup and pay for this data to get the real-time data. Since you are using the Teton Order Routing Service, you must get your data from our Denali Exchange Data Feed. You properly filled out the agreements, so you only need to activate (and pay for) the exchange(s) for which you want real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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