Support Board
Date/Time: Mon, 16 Jun 2025 16:46:01 +0000
Exchange Not Authorized
View Count: 292
| [2025-05-02 12:45:12] |
| Gradient - Posts: 143 |
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Hi, An Exchange Not Authorized Message is persisting. I've disconnected and reconnected to the datafeed and the message still persists. I'm connected to the datafeed but there is no data. Can someone advise? Thanks |
 Exchange Not Authorized Error.png / V - Attached On 2025-05-02 12:45:05 UTC - Size: 4.61 KB - 92 views |
| [2025-05-02 14:03:10] |
| User37462 - Posts: 32 |
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The same to me - data are not updating
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| [2025-05-02 14:10:07] |
| Sierra_Chart Engineering - Posts: 19936 |
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In both of your cases you have no exchanges active. Activate the exchange or exchanges you need from here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed You may need to add additional credit to your account first: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-02 14:12:04
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| [2025-05-02 18:18:58] |
| User579155 - Posts: 8 |
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Hi, I am experiencing the same issues - orange textbox popping up with "Exchange Not Authorized" When I hit Disconnect --> Connect to data feed I still get the message but it eventually disappears. Nevertheless, only intraday charts get updated, all the historical daily charts are stuck at prices from earlier this morning. Edit: Intraday charts are stuck as well. Date Time Of Last Edit: 2025-05-02 18:26:24
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| [2025-05-02 19:06:47] |
| John - SC Support - Posts: 40440 |
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User579155: You have the same problem as the other two people that posted. The exchange that you had active with our Denali Exchange Data Feed did not renew on May 1, 2025. In your particular case, this was due to your account being expired at the time of renewal. You re-activated your package, but you also need to re-activate the exchange you had active. You can activate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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