Support Board
Date/Time: Mon, 16 Jun 2025 16:44:09 +0000
[Programming Help] - Chart didn't update properly even after delete and download
View Count: 218
| [2025-05-02 11:02:19] |
| CDang - Posts: 2 |
|
I recently renewed the billing - however my chart didn't update. I tried connect/disconnect, cancel/download - still getting error |
Private File |
| [2025-05-02 16:25:34] |
| John - SC Support - Posts: 40440 |
|
You did not re-activate the exchange that you had active in April. The exchange did not automatically renew on May 1, due to insufficient funds in your account at the time of renewal. You can activate that exchange (or choose a different one) at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you do not have enough funds in your account, then you can add funds on our Payments page at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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