Support Board
Date/Time: Wed, 17 Dec 2025 08:21:37 +0000
Data issue
View Count: 356
| [2025-05-01 07:08:43] |
| maxm1987 - Posts: 131 |
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Hi sierra, could you please check whats being the issue here? My charts are not updating and when i hit delete all data and download is says historical download skipped. I tried to change the data/trade services, closed the application but cant seem to make it work. do you see whats going on? |
| [2025-05-01 10:21:30] |
| Sierra_Chart Engineering - Posts: 21864 |
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We need to see the Message Log when you do that operation. Instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Perform the operation and then: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We also see you are running older versions of Sierra Chart. Update: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-01 16:47:23] |
| maxm1987 - Posts: 131 |
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Thank you - after installing newest version everything works okay :)
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