Support Board
Date/Time: Wed, 30 Apr 2025 10:51:17 +0000
How to access delayed data?
View Count: 47
| [2025-04-24 14:54:48] |
| User651323 - Posts: 2 |
|
Hi SC Team, My trial ended recently and I am trying to use delayed data as of now as I want to finish setting up Sierra Charts. As per this guide: https://www.sierrachart.com/index.php?page=doc/DelayedExchangeDataFeed.php#SetupInstructions, I tried both "SC Data - All Services","Trading Evaluator - Delayed" but the typical error I receive at the end for both is " 2025-04-24 10:48:27.790 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. *"
Please do advise, thank you! Below is the message log attached: 2025-04-24 10:46:24.290 | Software version: 2749 64-bit
2025-04-24 10:46:24.290 | Primary Thread ID: 65664 2025-04-24 10:46:24.290 | Usage end date: 2025-05-08 2025-04-24 10:46:24.290 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-04-24 10:46:24.290 | Current selected Data/Trading service: Generic 2025-04-24 10:46:24.290 | Custom symbol settings values: enabled 2025-04-24 10:46:24.290 | Chart Update Interval: 400 2025-04-24 10:46:24.290 | Intraday Data Storage Time Unit: 1 2025-04-24 10:46:24.290 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-04-24 10:46:24.290 | 2025-04-24 14:46:24 Local computer time in UTC 2025-04-24 10:46:24.290 | 2025-04-24 10:46:24 Local computer time in SC Time Zone 2025-04-24 10:46:24.290 | 2025-04-24 14:20:07 Server time in UTC 2025-04-24 10:46:24.290 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-04-24 10:46:24.290 | Program path: C:\SierraChart\ 2025-04-24 10:46:24.290 | Data Files path: C:\SierraChart\Data\ 2025-04-24 10:46:24.291 | OS Version Number: 10.0 2025-04-24 10:46:24.291 | Locale Setting: C 2025-04-24 10:46:24.291 | DLLs: UserContributedStudies_64.dll 2025-04-24 10:46:24.291 | Allowed protected custom studies: 2025-04-24 10:46:24.291 | Crash reporter started: true 2025-04-24 10:46:24.291 | 2025-04-24 10:47:00.930 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 6. 2025-04-24 10:47:00.930 | Current selected Data/Trading service: SC Data 2025-04-24 10:47:02.289 | Symbol settings MD5 received. Request ID: 6. 2025-04-24 10:47:02.290 | Requested symbol settings for service code scdataallservices. Request ID: 7. 2025-04-24 10:47:02.744 | SC Data | Disconnected. | Number times message added: 1 2025-04-24 10:47:02.744 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-04-24 10:47:03.022 | MESM25-CME 2000 Trades #1 | Reloading chart. 2025-04-24 10:47:03.029 | ESM25-CME 1 Min #4 | Reloading chart. 2025-04-24 10:47:03.033 | ESM25-CME 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESM25-CME.scid 2025-04-24 10:47:03.033 | ESM25-CME 1 Min #4 | Chart data loading complete. 2025-04-24 10:47:03.242 | MESM25-CME 2000 Trades #1 | Chart data loading complete. 2025-04-24 10:47:04.178 | Symbol settings received. Request ID: 7. 2025-04-24 10:47:04.745 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2025-04-24 10:47:04.746 | SC Data | Disconnected. 2025-04-24 10:47:24.867 | Requested symbol settings for service code scdataallservices. Request ID: 8. 2025-04-24 10:47:26.809 | Symbol settings received. Request ID: 8. 2025-04-24 10:47:43.713 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2025-04-24 10:48:11.659 | SC Data | Disconnected. | Number times message added: 1 2025-04-24 10:48:11.680 | Checking for new symbol settings. Requested symbol settings MD5 for service code tradesimulation.dtctrading. Request ID: 9. 2025-04-24 10:48:11.680 | Current selected Data/Trading service: Trading Evaluator - Delayed 2025-04-24 10:48:12.901 | Symbol settings MD5 received. Request ID: 9. 2025-04-24 10:48:12.901 | Requested symbol settings for service code tradesimulation.dtctrading. Request ID: 10. 2025-04-24 10:48:13.026 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-04-24 10:48:13.474 | MESM25 2000 Trades #1 | Reloading chart. 2025-04-24 10:48:13.478 | MESM25 2000 Trades #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESM25.scid 2025-04-24 10:48:13.479 | MESM25 2000 Trades #1 | Chart data loading complete. 2025-04-24 10:48:13.480 | ESM25 1 Min #4 | Reloading chart. 2025-04-24 10:48:13.483 | ESM25 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESM25.scid 2025-04-24 10:48:13.484 | ESM25 1 Min #4 | Chart data loading complete. 2025-04-24 10:48:14.765 | Symbol settings received. Request ID: 10. 2025-04-24 10:48:15.037 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2025-04-24 10:48:15.038 | DTC Client socket (0) | CloseSocket call. 2025-04-24 10:48:15.039 | Trading Evaluator - Delayed | Disconnected. 2025-04-24 10:48:22.108 | Requested symbol settings for service code tradesimulation.dtctrading. Request ID: 11. 2025-04-24 10:48:23.796 | Symbol settings received. Request ID: 11. 2025-04-24 10:48:27.790 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * |
| [2025-04-24 15:03:31] |
| John - SC Support - Posts: 39559 |
|
As you state - your trial ended. Therefore your account is expired and you do not have access to any data. To get the delayed streaming data, you need to have a paid package. It can be any package, all of them support the ability to get our Delayed Streaming Data. For information on the packages, refer to the following: Description of Service Packages and Pricing To setup a paid package, follow these instructions: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-24 15:12:34] |
| User651323 - Posts: 2 |
|
I see, I assumed that delayed data was free. Thank you, appreciate the speedy reply. |
| [2025-04-24 16:59:31] |
| John - SC Support - Posts: 39559 |
|
It is free, but you have to have an active account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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