Support Board
Date/Time: Wed, 30 Apr 2025 10:53:51 +0000
Not able to see the full levels
View Count: 82
| [2025-04-22 14:52:35] |
| User447693 - Posts: 50 |
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I went to sierra server setting and set the "support downloading historical market depth data" to yes And then set "max historical market depth days to down load" to 0 I went to global setting-symbol setting and selected the symbols and "set supports market Depth" to supported and then "number of depth levels to subscribe" to 0 I went to chart DOM settings and set number of depth levels to 0 I disconnected and reconnected I still see 100 levels My data/service setting under comman settings: allow support for sierra chart data feeds: set to YES Maximum time and sales dept levels set to 0 number of stored time and sales records set to 5000 I quit sierra and reloaded the charts I still see 100 levels Am I supposed to subscribe to the depth? I have tenton and stage 5 I am out of options thanks for any help Date Time Of Last Edit: 2025-04-22 15:29:07
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| [2025-04-22 15:33:17] |
| John - SC Support - Posts: 39559 |
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Go through the items at the following link: File Menu: Not Receiving the Full Number of Market Depth Levels For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-22 16:08:38] |
| User447693 - Posts: 50 |
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I did that still not getting it This is what I did I went to sierra server setting and set the "support downloading historical market depth data" to yes And then set "max historical market depth days to down load" to 0 I went to global setting-symbol setting and selected the symbols and "set supports market Depth" to supported and then "number of depth levels to subscribe" to 0 I went to chart DOM settings and set number of depth levels to 0 I disconnected and reconnected I still see to +-100 levels My data/service setting under comman settings: allow support for sierra chart data feeds: set to YES Maximum time and sales dept levels set to 0 number of stored time and sales records set to 5000 I quit sierra and reloaded the charts I still see 100 levels Am I supposed to subscribe to the depth? I have tenton and stage 5 and level 11 I am out of options thanks for any help Date Time Of Last Edit: 2025-04-22 16:43:12
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| [2025-04-22 16:53:24] |
| John - SC Support - Posts: 39559 |
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What is the symbol for this chart?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-22 17:03:52] |
| User447693 - Posts: 50 |
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ES NQ and on some charts I say way less dont understand the inconsistancy. I used to be able to see it before I changed to windows 11 and reinstalled sierra again. HOw many levels am i supposed to see? Has the number of levels changed? Thanks |
| [2025-04-22 17:36:51] |
| John - SC Support - Posts: 39559 |
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There has been no change to the number of levels available. The total levels available for ES and NQ is 1400. Have a chart for ES active, then select "File >> Open Market Depth Window". Scroll all the way to the bottom of that window and then get us an image of the window by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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