Support Board
Date/Time: Sat, 27 Jun 2026 20:54:16 +0000
data is lagging
View Count: 602
| [2025-04-15 14:56:44] |
| greenugly - Posts: 25 |
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Hi, my data has been lagging for last 2 days, from 930am-noon new york time. my internet speed is above 100Mbps during this time. please advise
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| [2025-04-15 19:48:32] |
| Sierra_Chart Engineering - Posts: 24125 |
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We see you are in Malaysia. You are able to set a dedicated server address. We recommend using the New Zealand server. This is the setting: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) Be sure to reconnect with File >>Reconnect after changing this setting. Please let us know if there is an improvement. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-16 15:20:27] |
| greenugly - Posts: 25 |
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seems ok now. thank you very much
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| [2026-05-12 12:52:04] |
| greenugly - Posts: 25 |
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hi, the data is lagging again, can i continue from here or shoudl i open a new ticket?
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| [2026-05-12 14:06:51] |
| John - SC Support - Posts: 46920 |
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What kind of data lagging are you having? What exactly is occurring, what are you seeing? Also, keep in mind that since you are in Malaysia, there is going to be the built-in latency that is going to occur to get data from Chicago to Malaysia. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-15 15:28:38] |
| greenugly - Posts: 25 |
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hi, i think i got unsubscribe from the live cme data. could you point me to instructions for resubscribing please
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| [2026-05-15 15:43:22] |
| Sierra_Chart Engineering - Posts: 24125 |
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Activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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