Support Board
Date/Time: Wed, 30 Apr 2025 13:46:44 +0000
Delayed Data - Shouldn't Be Delayed
View Count: 159
| [2025-04-10 20:39:38] |
| User969241 - Posts: 134 |
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I am getting the 'delayed' feed on the top of my chart. All of my packages are paid up to date. Why is this not live?
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Attachment Deleted.  delayed.png / V - Attached On 2025-04-10 20:39:29 UTC - Size: 26.57 KB - 23 views |
| [2025-04-11 07:57:52] |
| User135243 - Posts: 80 |
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you've a verfied Live-account?
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| [2025-04-11 11:39:29] |
| Sierra_Chart Engineering - Posts: 19383 |
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Your computer's clock may not be set accurately. Refer to: Prices / Data Falling Behind: 4.11 - Incorrect Determination of Data Delay Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-11 13:06:17] |
| User969241 - Posts: 134 |
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My computer timezone is correct and there isn't a countdown timer.
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| [2025-04-11 14:56:58] |
| Sierra_Chart Engineering - Posts: 19383 |
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It is not about the time zone, but your computer's clock. Make sure it is set accurately: Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-11 16:56:51] |
| User969241 - Posts: 134 |
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NTP settings are correct and the timezone settings are correct.
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| [2025-04-11 17:09:41] |
| Sierra_Chart Engineering - Posts: 19383 |
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How much of a delay are you seeing? We see what looks like a two minute delay from the chart image. Is that actually what it is?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-11 18:41:02] |
| User969241 - Posts: 134 |
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Yes. It looks like a 2min delay is correct. 2minutes from my computers time.
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| [2025-04-11 18:42:36] |
| Sierra_Chart Engineering - Posts: 19383 |
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If that is really what it is and the computer's clock is accurate, then you have very poor bandwidth with your Internet connection. This is unusual to see that kind of a delay. Usually that is something that would be seen like on a satellite connection. Also refer to: Prices / Data Falling Behind Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-04-11 18:43:49
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| [2025-04-11 19:04:54] |
| User969241 - Posts: 134 |
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I have very fast internet. I tried the 'sync now' in windows and I think it worked. I will respond if there is an issue.
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