Support Board
Date/Time: Wed, 07 May 2025 15:00:52 +0000
Lost connection
View Count: 134
| [2024-11-29 18:37:23] |
| User996274 - Posts: 96 |
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lost data connection to SC Not sure if its because of closing a trading account or something else If so what are the steps to switch to my new account? T |
| [2024-11-29 18:50:51] |
| Sierra_Chart Engineering - Posts: 19468 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-29 19:31:56] |
| User996274 - Posts: 96 |
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sent
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| [2024-11-29 19:34:55] |
| Sierra_Chart Engineering - Posts: 19468 |
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This is definitively not helpful at all. You did not clear the Message Log. And we do not know what service you want to connect to. We cannot help with what you gave us at all. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-29 19:56:38] |
| User996274 - Posts: 96 |
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Figured it out Thanks for the help |
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