Support Board
Date/Time: Wed, 07 May 2025 15:07:25 +0000
Chart
View Count: 168
| [2024-11-29 16:11:24] |
| Ghosttrader - Posts: 40 |
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Hello, One of my charts within a chartbook is just not loading properly at all. My studies, drawings or anything on that particular chart is loading correctly. The other charts within the chartbook seem to be fine. When I open Sierra on my laptop everything is fine including the chart that I'm having issues with on my desktop. Image attached. Please advise. thank you. |
 chart issue.PNG / V - Attached On 2024-11-29 16:10:19 UTC - Size: 198.9 KB - 54 views |
| [2024-11-29 17:53:04] |
| Sierra_Chart Engineering - Posts: 19468 |
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We do not understand what the problem is from this chart image. We have no idea what it is you want to present to us.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-29 19:16:06] |
| Ghosttrader - Posts: 40 |
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None of the studies that I have on the chart are working. I have volume profile, 15 min ORB and the candles in which detects delta dominance. If you look at the image the candles are all grey. I'm not sure what happened.
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| [2024-11-29 19:29:30] |
| Sierra_Chart Engineering - Posts: 19468 |
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We have no idea, what you want to do and what is normal or not. It does not mean anything to us if the candlesticks are gray. This must be how you configured them. Our recommendation is create a new chart to do what you want. There is no way we can tell any problem or not, from that chart image. To us it just looks like what you have configured and intended. Also that chart image does not meet our specifications: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-29 19:48:07] |
| Ghosttrader - Posts: 40 |
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Just creating another chart is not going to magically solve the issues of all the studies that I have on the current chart not appearing. I don't know why you are having a hard time understanding what I'm saying. One minute everything is fine and studies are visible and the next they are all missing without any error messages. Also the chart is freezing and running slow. If you can't provide any assistance or any type of diagnosis that's fine.
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| [2024-11-29 19:54:07] |
| Sierra_Chart Engineering - Posts: 19468 |
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It impossible for us to know what is normal because we do not know, what it should look like in the case of that. And our recommendation is to create a new chart. This chart you will close and not use again: Just creating another chart is not going to magically solve the issues of all the studies that I have on the current chart not appearing.
Also the chart is freezing and running slow.
Refer to help topic 30:High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often In case, it is an issue with the chart scale which we would not know, follow through the instructions here: Chart Scale and Scale Adjusting: Chart Bars or Studies Not Completely within View, Not Displayed, or Cut Off. Reset Scales. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-29 20:02:06
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