Support Board
Date/Time: Sun, 11 May 2025 03:52:35 +0000
trouble connecting to data feed
View Count: 166
| [2024-09-03 17:23:54] |
| User852686 - Posts: 1 |
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I am not able to connect to data feed within Sierra charts. When i try to manually connect the data feed in the File drop-menu, it tells me my username or password is incorrect. I'm not sure which username or password I'm supposed to be using because when I try to enter the same sign-in info that I use to login to sierra chart platform in the data/trade service settings it doesn't work. My service package and cme data package are both paid up.
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| [2024-09-04 19:40:41] |
| John - SC Support - Posts: 39699 |
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It looks like you are trying to connect to CQG, so the Username/Password that it is referring to are your CQG Username/Password as entered in the "Global Settings >> Data/Trade Service Settings >> Main Settings". Ensure these items are correct on that page.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-04 19:40:55
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