Support Board
Date/Time: Sun, 11 May 2025 04:05:57 +0000
support
View Count: 190
| [2024-09-02 21:17:08] |
| User440160 - Posts: 79 |
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hi i have been trying since wednesday to fix sierra chart because in the volume it says 0 again and the price is stuck. but i noticed this is happening every time i switch from live to delayed data and after one week its normal back again why this is happening? also what happens with the loosing trading days due to this? please let me know |
| [2024-09-03 09:44:09] |
| Sierra_Chart Engineering - Posts: 19539 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-03 09:49:02] |
| User440160 - Posts: 79 |
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its not this because i already translated it to the symbol connected disconnected many times the data and out of the blue they are normal today but i lost 6 days from my package can you please restore them to my active account?
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| [2024-09-03 09:50:04] |
| Sierra_Chart Engineering - Posts: 19539 |
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Yes this is done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-03 09:50:08
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