Support Board
Date/Time: Wed, 05 Nov 2025 16:17:05 +0000
Charts Not Displaying Correctly
View Count: 492
| [2024-08-26 08:39:31] |
| User160486 - Posts: 41 |
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When I change the time frame within the same chart, all the candles and indicators, etc get scrunched together (see image). When I change the chart symbol The same thing happens. I have to constantly close the program and open it. I tried redownloading the software. Nothing helps. Please help. |
Private File |
| [2024-08-26 09:11:24] |
| User160486 - Posts: 41 |
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Here is a screenshot of my problem.
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 IMG_7613.jpeg - Attached On 2024-08-26 09:11:00 UTC - Size: 2.62 MB - 98 views |
| [2024-08-26 19:02:40] |
| John - SC Support - Posts: 42784 |
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There is a study causing the scaling issue. Hide them one by one until you find the culprit: Chart Studies: Settings and Inputs Tab >> Hide Study Also refer to: Chart Scale and Scale Adjusting: Resetting the Scale For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-26 19:09:13] |
| User160486 - Posts: 41 |
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Does it really just happen overnight? I haven’t changed anything in months and all of a sudden I have this problem. If it only happens when I try to change the chart symbol, is it still a study causing the scaling issue? And why did it randomly just happen?
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| [2024-08-26 21:01:45] |
| John - SC Support - Posts: 42784 |
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We can not say. But when a chart gets compressed like what you see, it is due to a study that is has data that is much wider than the other information you are trying to display. Refer to the following: Chart Studies: Preventing Study From Compressing Main Price Graph For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-27 09:39:21] |
| User160486 - Posts: 41 |
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Thank you very much. That fixed my problem. Have a nice day.
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