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Gaps between candles/candles missing

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[2024-08-14 22:42:33] #1 [Go To First Post]
User378324 - Posts: 4
For existing chartbook I'm experiencing problems with data, specifically gaps between candles and missing parts on chart on multiple symbols, see attached.


Capture.PNG / V - Attached On 2024-08-14 22:42:08 UTC - Size: 79.56 KB - 55 views Attachment Deleted.

[2024-08-15 13:22:23] #2 [Go To First Post]
John - SC Support - Posts: 40702
Based on the times we can see, it looks like your Session Times are not covering the full trading hours, which is why you have a gap. Refer to the following: Chart Session Times For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-08-15 23:16:09] #3 [Go To First Post]
User378324 - Posts: 4
It doesn't seem so, please check the attached there are still gaps even though each trading hour within the whole session is covered, this same issue happens on multiple symbols with same settings in random points on the charts.


Capture.PNG / V - Attached On 2024-08-15 23:14:55 UTC - Size: 39.12 KB - 59 views

[2024-08-16 17:52:03] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 20036
That does not look unusual to us in the case of crypto currencies. Especially in the case of Binance data which has a lot of issues. We cannot help further with this. But do try re-downloading the data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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