Support Board
Date/Time: Tue, 04 Nov 2025 15:19:59 +0000
incomplete loading of the Historical chart
View Count: 530
| [2024-06-11 10:06:36] |
| Пользователь488020 - Posts: 100 |
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When I loading historical data, I don't have complete data on the chart. Six months' worth of data is missing! See the picture.
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 qwestion to SH4.jpg / V - Attached On 2024-06-11 10:06:24 UTC - Size: 57.54 KB - 116 views |
| [2024-06-11 11:59:15] |
| Sierra_Chart Engineering - Posts: 21303 |
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That chart image is not helpful at all. Provide an image of the chart or Trade DOM, by following these *exact* instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-11 11:59:23
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| [2024-06-11 18:30:13] |
| Пользователь488020 - Posts: 100 |
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https://www.sierrachart.com/image.php?Image=171813050924.png
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| [2024-06-12 16:10:08] |
| Пользователь488020 - Posts: 100 |
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All the best to you! I sent you the correct drawing: there is no answer! I tried to make different settings, but still the historical data comes with gaps and large ones, for a few months!!! OW!! Support! Help me or explain how to upload historical data correctly!!! What am I paying you money for??
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| [2024-06-12 18:17:36] |
| Sierra_Chart Engineering - Posts: 21303 |
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We apologize for the delay. We want you to set the Continuous Contract option to Continuous Futures Contract - Date Rule Rollover: Continuous Futures Contract Charts: Continuous Futures Contract Rollover Options And then re-download the data: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-12 18:17:50
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| [2024-06-12 18:57:37] |
| Пользователь488020 - Posts: 100 |
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OK! It helped me when I got to item 8 in the menu Re-Downloading Continuous Futures Contract Data. Thank you!! |
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