Support Board
Date/Time: Tue, 04 Nov 2025 18:57:07 +0000
URGENT:sc no longer allows new symbol
View Count: 482
| [2024-01-29 21:59:56] |
| User472677 - Posts: 379 |
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For years I have been able to enter new symbols in sc windows. Support symbol entry in chart window is enabled. It worked fine most of the day. Starting about 3 pm I can no longer enter a new symbol in any chart window. I restarted. Problem persists. |
| [2024-01-29 22:06:12] |
| User472677 - Posts: 379 |
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Please help urgently since I have positions. Can you login and fix it.
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| [2024-01-30 05:22:36] |
| Sierra_Chart Engineering - Posts: 21306 |
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Make sure this option is enabled: General Settings Window: Support Symbol Entry from Chart Window (Global Settings >> General Settings >> Charts >> Symbol) Keyboard shortcuts could also be interfering. Those are configured through Global Settings >> Customize Keyboard Shortcuts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-30 13:17:10] |
| User472677 - Posts: 379 |
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This is URGENT as it is affecting my trading. As stated in the original post, "Support symbol entry in chart window is enabled" I have never set up any keybord short cuts. Please note from the original post, "It worked fine most of the day. Starting about 3 pm I can no longer enter a new symbol in any chart window. I restarted. Problem persists. Please help immediately to fix it. |
| [2024-01-30 16:51:58] |
| John - SC Support - Posts: 42766 |
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There is no reason for this to simply stop working. Please select the "Escape" key a few times to make sure the queue is empty and then try typing a symbol again. Be sure to select the "Enter" key at the end of the entry.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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