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Sub instance keeps opening message log periodically

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[2024-01-18 14:35:23] #1 [Go To First Post]
Jimmyy - Posts: 275
Sub instance keeps opening message log by itself periodically. Attaching the screenshot for reference.


Screen Shot Thu 01 18 2024 at 8.03 PM.png / V - Attached On 2024-01-18 14:34:52 UTC - Size: 18.84 KB - 69 views

[2024-01-18 16:46:18] #2 [Go To First Post]
John - SC Support - Posts: 40857
In the Sub-Instance set "Global Settings >> Sierra Chart Server Settings >> DTC Protocol Server >> Additional Listening Port" to "0". Then restart the sub-instance. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-01-18 16:55:39] #3 [Go To First Post]
Jimmyy - Posts: 275
One more question : I have multiple monitors and use the 2nd sub instance on a different monitor than the first instance. Is it possible for the 2nd sub instance to remember this location (and its size) ? Currently, The 2nd sub instance opens right on top of the first instance. Thanks

[2024-01-18 17:07:03] #4 [Go To First Post]
John - SC Support - Posts: 40857
It should remember the location. If it is not doing this, then is an operating system issue that we can not solve. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-01-18 17:23:07] #5 [Go To First Post]
Jimmyy - Posts: 275
In the Sub-Instance set "Global Settings >> Sierra Chart Server Settings >> DTC Protocol Server >> Additional Listening Port" to "0". Then restart the sub-instance. It just happened again after setting the port to 0 . Attaching the SS


Screen Shot Thu 01 18 2024 at 10.52 PM.png / V - Attached On 2024-01-18 17:23:01 UTC - Size: 15.93 KB - 64 views

[2024-01-18 17:28:55] #6 [Go To First Post]
Jimmyy - Posts: 275
I checked the port was changed back to some 11100 number. I have changed the port to 0 on both main and sub instance and restarted both. It is at 0 now.

[2024-01-18 18:33:35] #7 [Go To First Post]
Jimmyy - Posts: 275
It should remember the location. If it is not doing this, then is an operating system issue that we can not solve. Its remembering the main instances' location but not the sub instances.

[2024-01-19 00:10:56] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 20184
You do need to do this in the main instance: Set "Global Settings >> Sierra Chart Server Settings >> DTC Protocol Server >> Additional Listening Port" to "0". Then restart the sub-instance. Its remembering the main instances' location but not the sub instances. Might be related to this setting: General Settings Window: Always Copy Configuration Files to New Instances When Started (Global Settings >> General Settings >> General >> New Instances) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-01-19 06:40:38] #9 [Go To First Post]
Jimmyy - Posts: 275
You do need to do this in the main instance: Do You mean i need to or i dont need to? i did it in the main instance too and it seems to be working fine now. Might be related to this setting: General Settings Window: Always Copy Configuration Files to New Instances When Started (Global Settings >> General Settings >> General >> New Instances) This solved the problem. Thank you so much

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