Support Board
Date/Time: Mon, 03 Nov 2025 23:42:52 +0000
Today I paid for six months and still have delayed data
View Count: 398
| [2023-08-28 13:45:54] |
| User716459 - Posts: 176 |
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Today I paid for six months and still have delayed data. Before that I had denali. Please help me quickly, thank you. Arek |
| [2023-08-28 14:43:47] |
| SC Support - Posts: 2023 |
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Hi Arkadzius, please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME (You might wait to activate real-time data until the 1st of September, so you are not paying a full exchange fee for just 4 days of Real-time Data) Then please re-connect to the Data Feed: File Menu: Connect to Data Feed (File) Also I see that you still have 24 days of Software Usage Time before the new 6 months are due to be purchased: Current Usage Time Ending Date: 2023-09-20 23:59:59 UTC 24 Days |
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