Support Board
Date/Time: Sat, 24 May 2025 11:43:59 +0000
some stock tickers not working
View Count: 368
| [2023-08-04 14:55:29] |
| User276793 - Posts: 58 |
|
Having a problem where some stock tickers are just not working and when i search for them they are not listed!?! I know i have the data subscription from IB and i pay for DELANI subscriptions here. And recently tickers like TSLA that were working are no longer working and pop up a message "this contract specification for TSLA is ambiguous: You must specify the currency . click for symbol information" But when i click nothing happens not sure how to fix this |
 sierra cahrts error.PNG / V - Attached On 2023-08-04 14:54:54 UTC - Size: 35.61 KB - 93 views |
| [2023-08-04 15:46:04] |
| John - SC Support - Posts: 40015 |
|
That message is coming from Interactive Brokers. It is telling you that the base ticker symbol (TSLA) is not enough for them to process the order, that they also need the currency. What is confusing to us is that this came up at least a year ago when Interactive Brokers made this change. So you should have had to do this a long time ago. Did you recently update your TWS software, or were you forced to update at this time? Since you are getting your data from Interactive Brokers for the U.S. Stock data, you need to enter the symbol in a way that Interactive Brokers wants it. Refer to the information we have on the Interactive Brokers stock symbols at the following link (you may also want to ask Interactive Brokers about what they need): Interactive Brokers Symbols: Stock Format For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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