Support Board
Date/Time: Sat, 24 May 2025 11:42:34 +0000
Crash while using a second instance
View Count: 343
| [2023-08-03 18:59:03] |
| Brookwood - Posts: 26 |
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Hi- Running a second instance can randomly crash the first instance. Not on initiating, but the entire first instance may just unceremoniously terminate completely and disappear from my screen without myself having done anything specific at that moment. I am then unable to connect or reconnect the Teton (SIM) feed to the remaining instance. Since I'm sure the situation is too vague for you to properly address, is there a best practice on my end to begin troubleshooting this ? (For reference, the first instance has 8 hourly charts, the second running two or three shorter time frames for execution. Task Manager on my on my i7-6700 with W10 and 64GB of memory shows a healthy CPU amount for both, under 3%, with minimal memory and GPU usage so the problem likely lies elsewhere.) I 've been using Sierra for a number of years and these are the first outright crashes I've had.) Thanks in advance. |
| [2023-08-03 19:40:42] |
| John - SC Support - Posts: 40015 |
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You are correct, that this is too vague for us to be able to dig in and figure out where it comes from. What we need are exact steps of what you were doing at the time the crash occurred. If you can find a particular thing you were doing when the main instance crashed, then we can move forward with it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-03 19:45:39] |
| Brookwood - Posts: 26 |
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I was thinking more along the lines of a crash log or debugger, but OK, I'll keep trying to reproduce it although, as I said, it does not seem to be from user input on my part. Thanks. |
| [2023-08-03 21:41:09] |
| John - SC Support - Posts: 40015 |
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Sorry, you are correct, we do have a crash reporter software now (sorry, it's not something that comes up often). We'll get you the instructions for what we need.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-03 23:10:12] |
| Sierra_Chart Engineering - Posts: 19686 |
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If Sierra Chart is abnormally shutting down and just disappears without any error message, a crash dump file is not likely to be even generated. They are located in /CrashReports in the Sierra Chart installation folder. First thing is to refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-08-03 23:10:54
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