Support Board
Date/Time: Sun, 25 May 2025 13:34:24 +0000
Unable to Download Daily Data (Reason: Account level limitation)
View Count: 351
| [2023-06-06 01:32:41] |
| User688525 - Posts: 287 |
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Hello Sierra Chart, When attempting to download recent daily data, a "Download Failed" error is appearing with the following in the message log: "Limiting the number of years to download historical data to 59 years for the continuous futures chart. Reason: Account level limitation." |
| [2023-06-06 09:07:49] |
| Sierra_Chart Engineering - Posts: 19695 |
|
This is probably unrelated to the problem. We are looking into this issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-06 09:59:22] |
| Sierra_Chart Engineering - Posts: 19695 |
|
There was an issue with historical daily data that is now resolved. Use this command to update the charts: Edit Menu: Edit >> Download Data For All Historical Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-06 11:10:20] |
| User688525 - Posts: 287 |
|
All resolved; thank you.
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