Support Board
Date/Time: Sun, 25 May 2025 13:32:52 +0000
Not Getting Real Time Data
View Count: 493
| [2023-06-05 03:44:47] |
| C. Notes - Posts: 130 |
|
Hi, First off - the new systems and routing are fantastic - Thank y'all for doing this! I was out of town and did not connect my Teton account and had to top up my balance and reactivate the CME feed. I'm not getting any live data now. Please Advise, Thanks! |
| [2023-06-05 03:59:19] |
| Sierra_Chart Engineering - Posts: 19695 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-05 04:24:22] |
| C. Notes - Posts: 130 |
|
6AM23_FUT_CME
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| [2023-06-05 04:25:15] |
| C. Notes - Posts: 130 |
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Software version: 2497 64-bit | 2023-06-05 06:23:06.163 Primary Thread ID: 12552 | 2023-06-05 06:23:06.163 Usage end date: 2023-10-21 | 2023-06-05 06:23:06.163 Enabled for: Advanced Features 2. | 2023-06-05 06:23:06.163 Enabled for: Sierra Chart Historical Data Service. | 2023-06-05 06:23:06.163 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-06-05 06:23:06.163 Enabled for: Delayed Denali Exchange Data Feed. | 2023-06-05 06:23:06.163 Enabled for exchange2: CME (Trading Account Required) | 2023-06-05 06:23:06.163 Enabled for exchange2: CBOT (Trading Account Required) | 2023-06-05 06:23:06.163 Enabled for exchange2: COMEX (Trading Account Required) | 2023-06-05 06:23:06.163 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-06-05 06:23:06.163 Enabled for exchange2: fairx_exchange.data | 2023-06-05 06:23:06.163 Enabled for exchange2: NASDAQ Global Indexes | 2023-06-05 06:23:06.163 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-06-05 06:23:06.163 Current selected Data/Trading service: Teton CME Order Routing | 2023-06-05 06:23:06.163 Custom symbol settings values: enabled | 2023-06-05 06:23:06.163 Chart Update Interval: 50 | 2023-06-05 06:23:06.163 Intraday Data Storage Time Unit: 0 | 2023-06-05 06:23:06.163 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2023-06-05 06:23:06.163 2023-06-05 04:23:06 Local computer time in UTC | 2023-06-05 06:23:06.163 2023-06-05 06:23:06 Local computer time in SC Time Zone | 2023-06-05 06:23:06.163 2023-06-05 03:08:12 Server time in UTC | 2023-06-05 06:23:06.163 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-06-05 06:23:06.163 Program path: H:\SIERRA IRONBEAM\ | 2023-06-05 06:23:06.163 Data Files path: H:\SIERRA IRONBEAM\Data\ | 2023-06-05 06:23:06.163 OS Version Number: 10.0 | 2023-06-05 06:23:06.164 Locale Setting: C | 2023-06-05 06:23:06.164 DLLs: UserContributedStudies_64.dll | 2023-06-05 06:23:06.164 Allowed protected custom studies: | 2023-06-05 06:23:06.164 Crash reporter started: true | 2023-06-05 06:23:06.164 File >> Disconnect selected. | 2023-06-05 06:23:18.583 Teton CME Order Routing | Waiting for socket receive thread to end | 2023-06-05 06:23:18.583 DTC Client socket (1) | CloseSocket call. | 2023-06-05 06:23:18.583 DTC Client socket (0) | CloseSocket call. | 2023-06-05 06:23:18.583 Denali Data Feed | Disconnected from the server. | 2023-06-05 06:23:18.583 Teton CME Order Routing | Disconnected. | 2023-06-05 06:23:18.584 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-06-05 06:23:18.584 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-06-05 06:23:18.589 DTC Client socket (1) | Closed. | 2023-06-05 06:23:18.589 Teton CME Order Routing | Firm: IronBeam | 2023-06-05 06:23:23.167 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 | 2023-06-05 06:23:23.167 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-06-05 06:23:23.168 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-06-05 06:23:23.168 DTC Client socket (1) | Connecting to IP: 208.185.224.130. | 2023-06-05 06:23:23.168 Teton CME Order Routing | Network connection to server complete. | 2023-06-05 06:23:23.182 Teton CME Order Routing | Starting socket receive thread. | 2023-06-05 06:23:23.182 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-06-05 06:23:23.182 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-06-05 06:23:23.206 Teton CME Order Routing | Sending logon request message. | 2023-06-05 06:23:23.206 Teton CME Order Routing | Received logon response. | 2023-06-05 06:23:23.671 Teton CME Order Routing | Server Name: SC DTC Server. Build=45138. | 2023-06-05 06:23:23.671 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-06-05 06:23:23.671 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2023-06-05 06:23:23.671 Teton CME Order Routing | Trading is supported. | 2023-06-05 06:23:23.671 Teton CME Order Routing | Order cancel and replace is supported. | 2023-06-05 06:23:23.671 Teton CME Order Routing | OCO Orders supported. | 2023-06-05 06:23:23.671 Teton CME Order Routing | Bracket Orders supported. | 2023-06-05 06:23:23.671 Teton CME Order Routing | Connected to server complete. | 2023-06-05 06:23:23.671 Triggering next historical data download in queue. | 2023-06-05 06:23:23.671 Triggering next historical data download in queue. | 2023-06-05 06:23:23.671 Triggering next historical data download in queue. | 2023-06-05 06:23:23.671 Triggering next historical data download in queue. | 2023-06-05 06:23:23.671 Updated verified funded futures trading account ending date to: 2023-07-05 04:23:23 | 2023-06-05 06:23:23.671 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2023-06-05 06:23:23.672 No download requests in the queue to start downloads for. | 2023-06-05 06:23:23.672 No download requests in the queue to start downloads for. | 2023-06-05 06:23:23.672 No download requests in the queue to start downloads for. | 2023-06-05 06:23:23.672 No download requests in the queue to start downloads for. | 2023-06-05 06:23:23.672 Updated verified funded futures trading account ending date to: 2023-07-05 04:23:23 | 2023-06-05 06:23:23.678 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2023-05-31 00:54:58.430558 | 2023-06-05 06:23:23.690 Mapping 6AM23_FUT_CME to 6AM23. Service code: cme | 2023-06-05 06:23:23.729 Using symbol data fast lookup vector | 2023-06-05 06:23:23.729 Denali Data Feed | Starting real-time market data updates for: 6AM23_FUT_CME (6AM23). ID: 1 Service code: cme | 2023-06-05 06:23:23.729 Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-06-05 06:23:23.729 Denali Data Feed | Requesting security definition data for: 6AM23_FUT_CME (6AM23). ID: 1 | 2023-06-05 06:23:23.730 Added historical Intraday data request for 6AM23_FUT_CME to the queue. | 2023-06-05 06:23:23.730 Intraday data recording state for symbol 6AM23_FUT_CME is set to download 'Pending'. | 2023-06-05 06:23:23.730 Triggering next historical data download in queue. | 2023-06-05 06:23:23.730 DTC Client socket (3) | Creating socket. | 2023-06-05 06:23:23.730 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-06-05 06:23:23.730 DTC Client socket (3) | Connecting to IP: 142.215.18.148. | 2023-06-05 06:23:23.730 Delaying start of download for 6AM23_FUT_CME. | 2023-06-05 06:23:23.745 Denali Data Feed | Network connection to server complete. | 2023-06-05 06:23:23.745 Denali Data Feed | Starting socket receive thread. | 2023-06-05 06:23:23.745 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-06-05 06:23:23.745 Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: 6AM23_FUT_CME | 2023-06-05 06:23:23.745 Teton CME Order Routing | Received security definition for symbol 6AM23_FUT_CME | 2023-06-05 06:23:23.745 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-06-05 06:23:23.764 Denali Data Feed | Sending logon request message. | 2023-06-05 06:23:23.764 Teton CME Order Routing | Received final trade activity snapshot. Count=77. TradeAccount=23070224 | 2023-06-05 06:23:24.201 Denali Data Feed | Received logon response. | 2023-06-05 06:23:24.456 Denali Data Feed | Server Name: RealTime Server. | 2023-06-05 06:23:24.456 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-06-05 06:23:24.456 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-06-05 06:23:24.456 Denali Data Feed | Waiting for socket receive thread to end | 2023-06-05 06:23:24.456 DTC Client socket (3) | CloseSocket call. | 2023-06-05 06:23:24.457 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-06-05 06:23:24.457 Denali Data Feed | Disconnected from the server. | 2023-06-05 06:23:24.457 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-06-05 06:23:24.457 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-06-05 06:23:24.461 DTC Client socket (3) | Closed. | 2023-06-05 06:23:24.461 Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 443 | 2023-06-05 06:23:54.462 DTC Client socket (2) | Creating socket. | 2023-06-05 06:23:54.463 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-06-05 06:23:54.463 DTC Client socket (2) | Connecting to IP: 142.215.17.187. | 2023-06-05 06:23:54.463 Denali Data Feed | Network connection to server complete. | 2023-06-05 06:23:54.471 Denali Data Feed | Starting socket receive thread. | 2023-06-05 06:23:54.471 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-06-05 06:23:54.471 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-06-05 06:23:54.484 Denali Data Feed | Sending logon request message. | 2023-06-05 06:23:54.484 HD Request # 21 | Downloading Intraday chart data for 6AM23_FUT_CME to the file 6AM23_FUT_CME.scid. Service: cme | 2023-06-05 06:23:54.563 File compression not supported on file system. H:\SIERRA IRONBEAM\Data\6AM23_FUT_CME.scid. Windows error code 1: Incorrect function. | 2023-06-05 06:23:54.563 HD Request # 21 | Download start date-time: 2023-06-05 06:06:35.000000. File last date-time: 2023-06-05 06:06:35.393005 | 2023-06-05 06:23:54.563 HD Request # 21 | Using server: ds23.sierracharts.com port 10149 | 2023-06-05 06:23:54.563 Socket (3) | Creating socket. | 2023-06-05 06:23:54.563 Socket (3) | New receive buffer size: 5242880 | 2023-06-05 06:23:54.564 Socket (3) | Connecting to IP: 142.215.17.190. | 2023-06-05 06:23:54.564 HD Request # 21 | Setting DTC encoding to Binary VLS | 2023-06-05 06:23:54.586 HD Request # 21 | Sending historical data logon request message. | 2023-06-05 06:23:54.586 HD Request # 21 | Requesting Intraday data. Start date-time: 2023-06-05 06:06:35. Record interval: 0. Symbol: 6AM23 | 2023-06-05 06:23:55.122 HD Request # 21 | Decompressing data. | 2023-06-05 06:23:55.129 HD Request # 21 | Receiving Intraday data for 6AM23_FUT_CME starting at 2023-06-05 06:06:35.393000 | 2023-06-05 06:23:55.135 Socket (3) | CloseSocket call. | 2023-06-05 06:23:55.136 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-06-05 06:23:55.136 Historical data download thread signaled to stop. | 2023-06-05 06:23:55.136 HD Request # 21 | Timestamp of first Intraday data file record written: 2023-06-05 06:07:47.616000. | 2023-06-05 06:23:55.136 HD Request # 21 | Received 334 Intraday data records from 2023-06-05 06:06:35.393000 to 2023-06-05 06:23:46.428000 (17.2 minutes. Delay: 8.7 seconds) and wrote 328 records for 6AM23_FUT_CME | 2023-06-05 06:23:55.136 Socket (3) | Socket gracefully closed by remote side. | 2023-06-05 06:23:55.141 Socket (3) | Closed. | 2023-06-05 06:23:55.141 File compression not supported on file system. H:\SIERRA IRONBEAM\Data\6AM23_FUT_CME.scid. Windows error code 1: Incorrect function. | 2023-06-05 06:23:55.147 HD Request # 21 | Add time&sales data | Remembered last file record date-time: 2023-06-05 04:23:46.428000 | 2023-06-05 06:23:55.147 HD Request # 21 | Completion time: 1s. | 2023-06-05 06:23:55.147 HD Request # 21 | Intraday data download complete for 6AM23_FUT_CME. Unique request ID: 21 | 2023-06-05 06:23:55.147 Removing historical data download ID 21. | 2023-06-05 06:23:55.147 Real-time Intraday chart data file updates started for 6AM23_FUT_CME | 2023-06-05 06:23:55.147 Intraday chart data file opened for 6AM23_FUT_CME | 2023-06-05 06:23:55.147 HD Request # 21 | Enabling Intraday chart updating for symbol. | 2023-06-05 06:23:55.147 Triggering next historical data download in queue. | 2023-06-05 06:23:55.147 Historical data for 6AM23_FUT_CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-06-05 06:23:55.147 No download requests in the queue to start downloads for. | 2023-06-05 06:23:55.148 Denali Data Feed | Received logon response. | 2023-06-05 06:23:55.163 Denali Data Feed | Server Name: RealTime Server. | 2023-06-05 06:23:55.163 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-06-05 06:23:55.163 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-06-05 06:23:55.163 Denali Data Feed | Waiting for socket receive thread to end | 2023-06-05 06:23:55.163 DTC Client socket (2) | CloseSocket call. | 2023-06-05 06:23:55.163 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-06-05 06:23:55.164 Denali Data Feed | Disconnected from the server. | 2023-06-05 06:23:55.164 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-06-05 06:23:55.164 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-06-05 06:23:55.168 DTC Client socket (2) | Closed. | 2023-06-05 06:23:55.168 File compression not supported on file system. H:\SIERRA IRONBEAM\Data\6AM23_FUT_CME.scid. Windows error code 1: Incorrect function. | 2023-06-05 06:23:59.983 Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 443 | 2023-06-05 06:24:25.151 DTC Client socket (2) | Creating socket. | 2023-06-05 06:24:25.152 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-06-05 06:24:25.152 DTC Client socket (2) | Connecting to IP: 142.215.17.189. | 2023-06-05 06:24:25.152 Denali Data Feed | Network connection to server complete. | 2023-06-05 06:24:25.159 Denali Data Feed | Starting socket receive thread. | 2023-06-05 06:24:25.159 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-06-05 06:24:25.160 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-06-05 06:24:25.178 Denali Data Feed | Sending logon request message. | 2023-06-05 06:24:25.178 Denali Data Feed | Received logon response. | 2023-06-05 06:24:25.865 Denali Data Feed | Server Name: RealTime Server. | 2023-06-05 06:24:25.865 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-06-05 06:24:25.865 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-06-05 06:24:25.865 Denali Data Feed | Waiting for socket receive thread to end | 2023-06-05 06:24:25.865 DTC Client socket (2) | CloseSocket call. | 2023-06-05 06:24:25.866 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-06-05 06:24:25.866 Denali Data Feed | Disconnected from the server. | 2023-06-05 06:24:25.866 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-06-05 06:24:25.866 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-06-05 06:24:25.869 DTC Client socket (2) | Closed. | 2023-06-05 06:24:25.869 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 | 2023-06-05 06:24:55.934 DTC Client socket (2) | Creating socket. | 2023-06-05 06:24:55.935 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-06-05 06:24:55.935 DTC Client socket (2) | Connecting to IP: 142.215.18.147. | 2023-06-05 06:24:55.935 Denali Data Feed | Network connection to server complete. | 2023-06-05 06:24:55.944 Denali Data Feed | Starting socket receive thread. | 2023-06-05 06:24:55.944 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-06-05 06:24:55.944 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-06-05 06:24:55.977 Denali Data Feed | Sending logon request message. | 2023-06-05 06:24:55.977 Denali Data Feed | Received logon response. | 2023-06-05 06:24:56.133 Denali Data Feed | Server Name: RealTime Server. | 2023-06-05 06:24:56.133 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-06-05 06:24:56.133 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-06-05 06:24:56.133 Denali Data Feed | Waiting for socket receive thread to end | 2023-06-05 06:24:56.133 DTC Client socket (2) | CloseSocket call. | 2023-06-05 06:24:56.133 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-06-05 06:24:56.134 Denali Data Feed | Disconnected from the server. | 2023-06-05 06:24:56.134 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-06-05 06:24:56.134 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-06-05 06:24:56.137 DTC Client socket (2) | Closed. | 2023-06-05 06:24:56.138 |
| [2023-06-05 04:33:52] |
| C. Notes - Posts: 130 |
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Reading this, it may be possible that I left a connection open at my other place.
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| [2023-06-05 04:38:17] |
| C. Notes - Posts: 130 |
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That would be across the country so would require some fancy footwork to terminate the connection.
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| [2023-06-05 07:06:11] |
| Sierra_Chart Engineering - Posts: 19695 |
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Yes regarding post #5 that is the issue.: Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-06-05 06:23:55.163 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-05 09:22:12
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| [2023-06-05 08:06:17] |
| C. Notes - Posts: 130 |
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Awesome, This is productive. Can you give us a terminal control? |
| [2023-06-05 09:21:36] |
| Sierra_Chart Engineering - Posts: 19695 |
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What do you mean by this?: Can you give us a terminal control? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-05 09:21:42
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| [2023-06-05 09:23:18] |
| Sierra_Chart Engineering - Posts: 19695 |
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You can increase the number of systems to 2 here but you have to pay twice for the exchange fees when you do that: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-05 10:12:05] |
| C. Notes - Posts: 130 |
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What I mean is very simple That if I have a logged in account I can terminate that remotely. |
| [2023-06-05 10:23:39] |
| C. Notes - Posts: 130 |
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The way I see it this is an interesting situation - helps the software I leave town with a terminal open at my secured pad - I can't access that easily other than to have someone shut the computer down. You guys cannot release that connection? I cannot? Now, that login is before the start of the month. It updated but it's not working. I still have no realtime data. What do you want me to do? |
| [2023-06-05 10:30:51] |
| C. Notes - Posts: 130 |
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By terminal control - I meam control to shut down a terminal if you impose limitations on that.
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| [2023-06-05 10:32:00] |
| C. Notes - Posts: 130 |
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So the user can see any terminal assigned
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| [2023-06-05 10:33:19] |
| C. Notes - Posts: 130 |
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You guys are the best btw I won’t stop in saying so |
| [2023-06-05 14:09:56] |
| Sierra_Chart Engineering - Posts: 19695 |
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No, we are not able to do this: You guys cannot release that connection? I cannot?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-05 18:45:11] |
| C. Notes - Posts: 130 |
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Ok, I have sorted this by having someone enter my place to turn off the computer. With all other services I have used there is an override upon a new login. My opinion is that the Teton service should offer a way to log off a terminal remotely. Thanks! Other than this it's been working great! Date Time Of Last Edit: 2023-06-05 18:50:42
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To post a message in this thread, you need to log in with your Sierra Chart account: