Support Board
Date/Time: Fri, 18 Jul 2025 16:22:26 +0000
[User Discussion] - How to remove free trial in Sierra chart?
View Count: 756
| [2023-05-30 16:39:59] |
| User583130 - Posts: 2 |
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Good morning, When I opened my account today then I started the 15 day trial, but now I want to have the payed version. I have the money in my account. Could you please remove the free trial? |
| [2023-05-30 17:09:10] |
| John - SC Support - Posts: 40963 |
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You have already done this, you are now on Package 10. Note that at first you have changed the Trial time to Package 10, so you will get renewal notices that your account will be renewing on June 13. You do not need to do anything, as you have the funds in your account to pay for the package, so this will occur automatically.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-30 17:10:30] |
| User583130 - Posts: 2 |
|
Also when I try to set up the market profile for ES, then the screen just turns blank. In addition, my intraday charts wont open. Could you help me out?
Date Time Of Last Edit: 2023-05-30 17:11:02
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| [2023-05-30 17:31:30] |
| John - SC Support - Posts: 40963 |
|
The Market Profile is not working because you are on Package 10, and you need to be on Package 11 in order to have access to the Market Profile. You can change your package at any time by following these instructions: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. We are not sure what you mean by "my intraday charts wont open." We need more information on what exactly is occurring. Also, are you connected to a trading service and if so, which one. Also, note that you have setup data from our Denali Exchange Data Feed for a Non-Professional exchange, but you have not connected to your live, funded, futures trading account in order to verify your non-professional status. Refer to the information at the following link for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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