Support Board
Date/Time: Sun, 25 May 2025 15:34:35 +0000
data not translating on to charts
View Count: 297
| [2023-05-29 01:35:16] |
| User331562 - Posts: 3 |
|
Hi there just hoping someone can help out with data not downloading onto charts I have attempted to go through steps on your support board but still no luck My laptop however did do an update prior to logging on so just wondering if this has done something Thanks Doug Date Time Of Last Edit: 2023-05-29 08:05:22
|
| [2023-05-29 08:05:07] |
| Sierra_Chart Engineering - Posts: 19695 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-29 08:05:38
|
To post a message in this thread, you need to log in with your Sierra Chart account: