Support Board
Date/Time: Sun, 25 May 2025 20:30:50 +0000
Whenever i tried to add symbol in quote board it gives me this error
View Count: 381
| [2023-05-20 14:21:34] |
| User407121 - Posts: 1 |
|
Reading Internal Order ID file. | 2023-05-20 14:15:58.771 Reading Trade Orders file. | 2023-05-20 14:15:58.887 Reading Trade Positions file. | 2023-05-20 14:15:58.888 Reading Trade Account Data files. | 2023-05-20 14:15:58.888 Software version: 2504 64-bit | 2023-05-20 14:15:58.891 Primary Thread ID: 2556 | 2023-05-20 14:15:58.891 Usage end date: 2023-06-04 | 2023-05-20 14:15:58.891 Enabled for: Advanced Features 2. | 2023-05-20 14:15:58.891 Enabled for: Sierra Chart Historical Data Service. | 2023-05-20 14:15:58.891 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-05-20 14:15:58.891 Enabled for: Delayed Denali Exchange Data Feed. | 2023-05-20 14:15:58.891 Enabled for exchange2: fairx_exchange.data | 2023-05-20 14:15:58.891 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-05-20 14:15:58.891 Current selected Data/Trading service: SC Data - All Services | 2023-05-20 14:15:58.891 Custom symbol settings values: enabled | 2023-05-20 14:15:58.891 Chart Update Interval: 500 | 2023-05-20 14:15:58.891 Intraday Data Storage Time Unit: 1 | 2023-05-20 14:15:58.891 Time Zone: +00:00:00 (UTC+00) | 2023-05-20 14:15:58.891 2023-05-20 14:15:58 Local computer time in UTC | 2023-05-20 14:15:58.891 2023-05-20 14:15:58 Local computer time in SC Time Zone | 2023-05-20 14:15:58.891 2023-05-20 14:15:58 Server time in UTC | 2023-05-20 14:15:58.891 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-05-20 14:15:58.891 Program path: F:\chart\ | 2023-05-20 14:15:58.891 Data Files path: F:\chart\Data\ | 2023-05-20 14:15:58.891 OS Version Number: 10.0 | 2023-05-20 14:15:58.892 Locale Setting: C | 2023-05-20 14:15:58.892 DLLs: UserContributedStudies_64.dll | 2023-05-20 14:15:58.892 Allowed protected custom studies: | 2023-05-20 14:15:58.892 Crash reporter started: true | 2023-05-20 14:15:58.892 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-05-20 14:15:58.916 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-05-20 14:15:58.999 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-05-20 14:15:59.164 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-05-20 14:15:59.164 Received 5 login tokens. | 2023-05-20 14:15:59.467 Symbol settings MD5 received. Request ID: 1. | 2023-05-20 14:16:00.806 Symbol settings are up-to-date for scdataallservices. | 2023-05-20 14:16:00.806 Requested user files to download. | 2023-05-20 14:16:01.411 SC Data - All Services | Connected to server complete. | 2023-05-20 14:16:03.401 Triggering next historical data download in queue. | 2023-05-20 14:16:03.401 Triggering next historical data download in queue. | 2023-05-20 14:16:03.401 Triggering next historical data download in queue. | 2023-05-20 14:16:03.401 Triggering next historical data download in queue. | 2023-05-20 14:16:03.401 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-05-20 14:16:03.402 No download requests in the queue to start downloads for. | 2023-05-20 14:16:03.402 No download requests in the queue to start downloads for. | 2023-05-20 14:16:03.402 No download requests in the queue to start downloads for. | 2023-05-20 14:16:03.403 No download requests in the queue to start downloads for. | 2023-05-20 14:16:03.403 Files to Open on Startup | Opening file: ExampleChartbook.cht | 2023-05-20 14:16:06.626 XAUUSD 1 Min #1 | Reloading chart. | 2023-05-20 14:16:06.651 XAUUSD Daily #2 | Reloading chart. | 2023-05-20 14:16:06.666 US30 1 Min #3 | Reloading chart. | 2023-05-20 14:16:06.682 USOil 1 Min #4 | Reloading chart. | 2023-05-20 14:16:06.700 ESM23-CME 1 Min #5 | Reloading chart. | 2023-05-20 14:16:06.720 SPX500 Daily #6 | Reloading chart. | 2023-05-20 14:16:06.743 EURUSD Daily #7 | Reloading chart. | 2023-05-20 14:16:06.766 EURUSD 5 Min #8 | Reloading chart. | 2023-05-20 14:16:06.791 ESM23-CME #9 | Reloading chart. | 2023-05-20 14:16:06.818 ESM23-CME 1 Min #10 | Reloading chart. | 2023-05-20 14:16:07.280 US30 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: F:\chart\Data\US30.scid | 2023-05-20 14:16:07.339 USOil 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: F:\chart\Data\USOil.scid | 2023-05-20 14:16:07.345 ESM23-CME 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: F:\chart\Data\ESM23-CME.scid | 2023-05-20 14:16:07.349 SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: F:\chart\Data\SPX500.dly | 2023-05-20 14:16:07.352 ESM23-CME #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: F:\chart\Data\ESM23-CME.scid | 2023-05-20 14:16:07.358 ESM23-CME 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: F:\chart\Data\ESM23-CME.scid | 2023-05-20 14:16:07.385 Using Bid/Ask average for last trade price for XAUUSD | 2023-05-20 14:16:07.532 Using symbol data fast lookup vector | 2023-05-20 14:16:07.533 SC DTC Data with Market Depth | Starting real-time market data updates for: XAUUSD. ID: 1 Service code: fxcm | 2023-05-20 14:16:07.533 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2023-05-20 14:16:07.533 DTC Client socket (1) | Creating socket. | 2023-05-20 14:16:07.533 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-05-20 14:16:07.533 DTC Client socket (1) | Connecting to IP: 142.215.18.101. | 2023-05-20 14:16:07.533 SC DTC Data with Market Depth | Requesting security definition data for: XAUUSD. ID: 1 | 2023-05-20 14:16:07.535 Starting DelayedDownloadMonitoringTimer | 2023-05-20 14:16:07.535 Starting HDTimeoutTimer | 2023-05-20 14:16:07.535 Added historical Intraday data request for XAUUSD to the queue. | 2023-05-20 14:16:07.535 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2023-05-20 14:16:07.535 Triggering next historical data download in queue. | 2023-05-20 14:16:07.535 Delaying start of download for XAUUSD. | 2023-05-20 14:16:07.544 Added historical Daily data request for XAUUSD to the queue. | 2023-05-20 14:16:07.544 Triggering next historical data download in queue. | 2023-05-20 14:16:07.544 Using Bid/Ask average for last trade price for US30 | 2023-05-20 14:16:07.552 Symbol not allowed: US30 | 2023-05-20 14:16:07.552 * Using Bid/Ask average for last trade price for USOil | 2023-05-20 14:16:07.552 Symbol not allowed: USOil | 2023-05-20 14:16:07.553 * Mapping ESM23-CME to ESM23. Service code: cme | 2023-05-20 14:16:07.553 Symbol not allowed: ESM23-CME | 2023-05-20 14:16:07.554 * Using Bid/Ask average for last trade price for SPX500 | 2023-05-20 14:16:07.554 Symbol not allowed: SPX500 | 2023-05-20 14:16:07.554 * Added historical Daily data request for EURUSD to the queue. | 2023-05-20 14:16:07.554 Triggering next historical data download in queue. | 2023-05-20 14:16:07.554 Using Bid/Ask average for last trade price for EURUSD | 2023-05-20 14:16:07.554 SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 6 Service code: fxcm | 2023-05-20 14:16:07.555 SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 6 | 2023-05-20 14:16:07.555 Added historical Intraday data request for EURUSD to the queue. | 2023-05-20 14:16:07.565 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2023-05-20 14:16:07.565 Triggering next historical data download in queue. | 2023-05-20 14:16:07.565 SPX500 Daily #6 | Reloading chart. | 2023-05-20 14:16:07.734 SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: F:\chart\Data\SPX500.dly | 2023-05-20 14:16:07.741 SC DTC Data with Market Depth | Network connection to server complete. | 2023-05-20 14:16:07.803 SC DTC Data with Market Depth | Starting socket receive thread. | 2023-05-20 14:16:07.803 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2023-05-20 14:16:07.803 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2023-05-20 14:16:08.084 SC DTC Data with Market Depth | Sending logon request message. | 2023-05-20 14:16:08.084 SC DTC Data with Market Depth | Received logon response. | 2023-05-20 14:16:08.990 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2023-05-20 14:16:08.990 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2023-05-20 14:16:08.990 SC DTC Data with Market Depth | Successfully connected. | 2023-05-20 14:16:08.990 SC DTC Data with Market Depth | Trading is not supported. | 2023-05-20 14:16:08.990 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2023-05-20 14:16:08.990 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XAUUSD | 2023-05-20 14:16:08.990 SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2023-05-20 14:16:09.378 SC DTC Data with Market Depth | Received security definition for symbol XAUUSD | 2023-05-20 14:16:09.378 HD Request # 1 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2023-05-20 14:16:14.556 HD Request # 1 | Download start date-time: 2023-05-19 20:45:00.000000. File last date-time: 2023-05-19 20:45:00.234000 | 2023-05-20 14:16:14.556 HD Request # 1 | Using server: ds12.sierracharts.com port 10149 | 2023-05-20 14:16:14.556 Socket (2) | Creating socket. | 2023-05-20 14:16:14.556 Socket (2) | New receive buffer size: 5242880 | 2023-05-20 14:16:14.556 Socket (2) | Connecting to IP: 142.215.18.101. | 2023-05-20 14:16:14.556 HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-05-20 14:16:15.078 HD Request # 1 | Sending historical data logon request message. | 2023-05-20 14:16:15.078 HD Request # 1 | Requesting Intraday data. Start date-time: 2023-05-19 20:45:00. Record interval: 1. Symbol: XAUUSD | 2023-05-20 14:16:15.884 HD Request # 1 | Decompressing data. | 2023-05-20 14:16:16.140 HD Request # 1 | Receiving Intraday data for XAUUSD starting at 2023-05-19 20:45:00.123000 | 2023-05-20 14:16:16.448 Socket (2) | CloseSocket call. | 2023-05-20 14:16:16.448 Historical data download thread signaled to stop. | 2023-05-20 14:16:16.448 HD Request # 1 | Received 1 Intraday data record from 2023-05-19 20:45:00.123000 to 2023-05-19 20:45:00.123000 (0.0 seconds. Delay: 17.5 hours) and wrote 0 records for XAUUSD | 2023-05-20 14:16:16.448 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-05-20 14:16:16.448 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2023-05-19 20:45:00.234000 | 2023-05-20 14:16:16.448 HD Request # 1 | Completion time: 2s. | 2023-05-20 14:16:16.448 HD Request # 1 | Intraday data download complete for XAUUSD. Unique request ID: 1 | 2023-05-20 14:16:16.448 Removing historical data download ID 1. | 2023-05-20 14:16:16.448 Real-time Intraday chart data file updates started for XAUUSD | 2023-05-20 14:16:16.448 Opened cached Intraday file: F:\chart\Data\XAUUSD.scid. Thread ID: 2556 | 2023-05-20 14:16:16.449 Intraday chart data file opened for XAUUSD | 2023-05-20 14:16:16.449 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-05-20 14:16:16.449 Triggering next historical data download in queue. | 2023-05-20 14:16:16.449 HD Request # 2 | Downloading Historical Daily chart data for XAUUSD. Starting date: 2023-05-17. Service: fxcm | 2023-05-20 14:16:16.451 HD Request # 2 | Using server: ds13-2.sierracharts.com port 10150 | 2023-05-20 14:16:16.451 Socket (3) | Creating socket. | 2023-05-20 14:16:16.460 Socket (3) | New receive buffer size: 5242880 | 2023-05-20 14:16:16.460 Socket (3) | Connecting to IP: 162.251.232.245. | 2023-05-20 14:16:16.460 Socket (2) | Socket gracefully closed by remote side. | 2023-05-20 14:16:16.705 Socket (2) | Closed. | 2023-05-20 14:16:16.705 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-05-20 14:16:17.045 HD Request # 2 | Sending historical data logon request message. | 2023-05-20 14:16:17.045 HD Request # 2 | Requesting historical Daily data starting at 2023-05-17. | 2023-05-20 14:16:17.991 HD Request # 2 | Decompressing data. | 2023-05-20 14:16:18.282 HD Request # 2 | Receiving historical Daily data for XAUUSD starting at 2023-05-17. | 2023-05-20 14:16:18.318 HD Request # 2 | Writing historical Daily data to the file XAUUSD.dly. | 2023-05-20 14:16:18.318 Socket (3) | CloseSocket call. | 2023-05-20 14:16:18.475 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-05-20 14:16:18.475 Historical data download thread signaled to stop. | 2023-05-20 14:16:18.475 HD Request # 2 | Received 3 Daily data records from 2023-05-17 00:00:00 to 2023-05-19 00:00:00 (3.0 days) and wrote 3 records for XAUUSD | 2023-05-20 14:16:18.475 HD Request # 2 | Completion time: 2s. | 2023-05-20 14:16:18.475 HD Request # 2 | Daily data download complete for XAUUSD. Unique request ID: 2 | 2023-05-20 14:16:18.475 Removing historical data download ID 2. | 2023-05-20 14:16:18.475 Triggering next historical data download in queue. | 2023-05-20 14:16:18.475 HD Request # 3 | Downloading Historical Daily chart data for EURUSD. Starting date: 2023-05-17. Service: fxcm | 2023-05-20 14:16:18.478 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2023-05-20 14:16:18.478 Socket (2) | Creating socket. | 2023-05-20 14:16:18.491 Socket (2) | New receive buffer size: 5242880 | 2023-05-20 14:16:18.491 Socket (2) | Connecting to IP: 142.215.18.102. | 2023-05-20 14:16:18.491 XAUUSD[M] Daily #2 | Reloading chart. | 2023-05-20 14:16:18.671 Socket (3) | Socket gracefully closed by remote side. | 2023-05-20 14:16:18.768 Socket (3) | Closed. | 2023-05-20 14:16:18.768 HD Request # 3 | Setting DTC encoding to Binary VLS | 2023-05-20 14:16:19.020 HD Request # 3 | Sending historical data logon request message. | 2023-05-20 14:16:19.020 HD Request # 3 | Requesting historical Daily data starting at 2023-05-17. | 2023-05-20 14:16:19.815 HD Request # 3 | Decompressing data. | 2023-05-20 14:16:20.078 HD Request # 3 | Receiving historical Daily data for EURUSD starting at 2023-05-17. | 2023-05-20 14:16:20.088 HD Request # 3 | Writing historical Daily data to the file EURUSD.dly. | 2023-05-20 14:16:20.089 Socket (2) | CloseSocket call. | 2023-05-20 14:16:20.185 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-05-20 14:16:20.185 Historical data download thread signaled to stop. | 2023-05-20 14:16:20.185 HD Request # 3 | Received 3 Daily data records from 2023-05-17 00:00:00 to 2023-05-19 00:00:00 (3.0 days) and wrote 3 records for EURUSD | 2023-05-20 14:16:20.185 HD Request # 3 | Completion time: 2s. | 2023-05-20 14:16:20.185 HD Request # 3 | Daily data download complete for EURUSD. Unique request ID: 3 | 2023-05-20 14:16:20.185 Removing historical data download ID 3. | 2023-05-20 14:16:20.185 Triggering next historical data download in queue. | 2023-05-20 14:16:20.185 HD Request # 4 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2023-05-20 14:16:20.185 HD Request # 4 | Download start date-time: 2023-05-19 20:58:46.000000. File last date-time: 2023-05-19 20:58:46.917000 | 2023-05-20 14:16:20.186 HD Request # 4 | Using server: ds12.sierracharts.com port 10150 | 2023-05-20 14:16:20.186 Socket (3) | Creating socket. | 2023-05-20 14:16:20.186 Socket (3) | New receive buffer size: 5242880 | 2023-05-20 14:16:20.186 Socket (3) | Connecting to IP: 142.215.18.101. | 2023-05-20 14:16:20.186 EURUSD[M] Daily #7 | Reloading chart. | 2023-05-20 14:16:20.272 Socket (2) | Socket gracefully closed by remote side. | 2023-05-20 14:16:20.448 Socket (2) | Closed. | 2023-05-20 14:16:20.448 HD Request # 4 | Setting DTC encoding to Binary VLS | 2023-05-20 14:16:20.697 HD Request # 4 | Sending historical data logon request message. | 2023-05-20 14:16:20.697 HD Request # 4 | Requesting Intraday data. Start date-time: 2023-05-19 20:58:46. Record interval: 1. Symbol: EURUSD | 2023-05-20 14:16:21.500 HD Request # 4 | Decompressing data. | 2023-05-20 14:16:21.751 HD Request # 4 | Receiving Intraday data for EURUSD starting at 2023-05-19 20:58:46.810000 | 2023-05-20 14:16:22.000 Socket (3) | CloseSocket call. | 2023-05-20 14:16:22.000 Historical data download thread signaled to stop. | 2023-05-20 14:16:22.000 HD Request # 4 | Received 1 Intraday data record from 2023-05-19 20:58:46.810000 to 2023-05-19 20:58:46.810000 (0.0 seconds. Delay: 17.3 hours) and wrote 0 records for EURUSD | 2023-05-20 14:16:22.001 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-05-20 14:16:22.001 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2023-05-19 20:58:46.917000 | 2023-05-20 14:16:22.001 HD Request # 4 | Completion time: 2s. | 2023-05-20 14:16:22.001 HD Request # 4 | Intraday data download complete for EURUSD. Unique request ID: 4 | 2023-05-20 14:16:22.001 Removing historical data download ID 4. | 2023-05-20 14:16:22.001 Real-time Intraday chart data file updates started for EURUSD | 2023-05-20 14:16:22.001 Opened cached Intraday file: F:\chart\Data\EURUSD.scid. Thread ID: 2556 | 2023-05-20 14:16:22.001 Intraday chart data file opened for EURUSD | 2023-05-20 14:16:22.002 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2023-05-20 14:16:22.002 Triggering next historical data download in queue. | 2023-05-20 14:16:22.002 No download requests in the queue to start downloads for. | 2023-05-20 14:16:22.002 Socket (3) | Socket gracefully closed by remote side. | 2023-05-20 14:16:22.252 Socket (3) | Closed. | 2023-05-20 14:16:22.252 Mapping ZNM23-CBOT to ZNM23. Service code: cbot | 2023-05-20 14:17:01.865 Symbol not allowed: ZNM23-CBOT | 2023-05-20 14:17:01.865 * |
| [2023-05-22 13:44:09] |
| Sierra_Chart Engineering - Posts: 19696 |
|
Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: