Support Board
Date/Time: Sun, 25 May 2025 20:42:37 +0000
Post From: Whenever i tried to add symbol in quote board it gives me this error
| [2023-05-20 14:21:34] |
| User407121 - Posts: 1 |
|
Reading Internal Order ID file. | 2023-05-20 14:15:58.771 Reading Trade Orders file. | 2023-05-20 14:15:58.887 Reading Trade Positions file. | 2023-05-20 14:15:58.888 Reading Trade Account Data files. | 2023-05-20 14:15:58.888 Software version: 2504 64-bit | 2023-05-20 14:15:58.891 Primary Thread ID: 2556 | 2023-05-20 14:15:58.891 Usage end date: 2023-06-04 | 2023-05-20 14:15:58.891 Enabled for: Advanced Features 2. | 2023-05-20 14:15:58.891 Enabled for: Sierra Chart Historical Data Service. | 2023-05-20 14:15:58.891 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-05-20 14:15:58.891 Enabled for: Delayed Denali Exchange Data Feed. | 2023-05-20 14:15:58.891 Enabled for exchange2: fairx_exchange.data | 2023-05-20 14:15:58.891 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-05-20 14:15:58.891 Current selected Data/Trading service: SC Data - All Services | 2023-05-20 14:15:58.891 Custom symbol settings values: enabled | 2023-05-20 14:15:58.891 Chart Update Interval: 500 | 2023-05-20 14:15:58.891 Intraday Data Storage Time Unit: 1 | 2023-05-20 14:15:58.891 Time Zone: +00:00:00 (UTC+00) | 2023-05-20 14:15:58.891 2023-05-20 14:15:58 Local computer time in UTC | 2023-05-20 14:15:58.891 2023-05-20 14:15:58 Local computer time in SC Time Zone | 2023-05-20 14:15:58.891 2023-05-20 14:15:58 Server time in UTC | 2023-05-20 14:15:58.891 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-05-20 14:15:58.891 Program path: F:\chart\ | 2023-05-20 14:15:58.891 Data Files path: F:\chart\Data\ | 2023-05-20 14:15:58.891 OS Version Number: 10.0 | 2023-05-20 14:15:58.892 Locale Setting: C | 2023-05-20 14:15:58.892 DLLs: UserContributedStudies_64.dll | 2023-05-20 14:15:58.892 Allowed protected custom studies: | 2023-05-20 14:15:58.892 Crash reporter started: true | 2023-05-20 14:15:58.892 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-05-20 14:15:58.916 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-05-20 14:15:58.999 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-05-20 14:15:59.164 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-05-20 14:15:59.164 Received 5 login tokens. | 2023-05-20 14:15:59.467 Symbol settings MD5 received. Request ID: 1. | 2023-05-20 14:16:00.806 Symbol settings are up-to-date for scdataallservices. | 2023-05-20 14:16:00.806 Requested user files to download. | 2023-05-20 14:16:01.411 SC Data - All Services | Connected to server complete. | 2023-05-20 14:16:03.401 Triggering next historical data download in queue. | 2023-05-20 14:16:03.401 Triggering next historical data download in queue. | 2023-05-20 14:16:03.401 Triggering next historical data download in queue. | 2023-05-20 14:16:03.401 Triggering next historical data download in queue. | 2023-05-20 14:16:03.401 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-05-20 14:16:03.402 No download requests in the queue to start downloads for. | 2023-05-20 14:16:03.402 No download requests in the queue to start downloads for. | 2023-05-20 14:16:03.402 No download requests in the queue to start downloads for. | 2023-05-20 14:16:03.403 No download requests in the queue to start downloads for. | 2023-05-20 14:16:03.403 Files to Open on Startup | Opening file: ExampleChartbook.cht | 2023-05-20 14:16:06.626 XAUUSD 1 Min #1 | Reloading chart. | 2023-05-20 14:16:06.651 XAUUSD Daily #2 | Reloading chart. | 2023-05-20 14:16:06.666 US30 1 Min #3 | Reloading chart. | 2023-05-20 14:16:06.682 USOil 1 Min #4 | Reloading chart. | 2023-05-20 14:16:06.700 ESM23-CME 1 Min #5 | Reloading chart. | 2023-05-20 14:16:06.720 SPX500 Daily #6 | Reloading chart. | 2023-05-20 14:16:06.743 EURUSD Daily #7 | Reloading chart. | 2023-05-20 14:16:06.766 EURUSD 5 Min #8 | Reloading chart. | 2023-05-20 14:16:06.791 ESM23-CME #9 | Reloading chart. | 2023-05-20 14:16:06.818 ESM23-CME 1 Min #10 | Reloading chart. | 2023-05-20 14:16:07.280 US30 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: F:\chart\Data\US30.scid | 2023-05-20 14:16:07.339 USOil 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: F:\chart\Data\USOil.scid | 2023-05-20 14:16:07.345 ESM23-CME 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: F:\chart\Data\ESM23-CME.scid | 2023-05-20 14:16:07.349 SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: F:\chart\Data\SPX500.dly | 2023-05-20 14:16:07.352 ESM23-CME #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: F:\chart\Data\ESM23-CME.scid | 2023-05-20 14:16:07.358 ESM23-CME 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: F:\chart\Data\ESM23-CME.scid | 2023-05-20 14:16:07.385 Using Bid/Ask average for last trade price for XAUUSD | 2023-05-20 14:16:07.532 Using symbol data fast lookup vector | 2023-05-20 14:16:07.533 SC DTC Data with Market Depth | Starting real-time market data updates for: XAUUSD. ID: 1 Service code: fxcm | 2023-05-20 14:16:07.533 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2023-05-20 14:16:07.533 DTC Client socket (1) | Creating socket. | 2023-05-20 14:16:07.533 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-05-20 14:16:07.533 DTC Client socket (1) | Connecting to IP: 142.215.18.101. | 2023-05-20 14:16:07.533 SC DTC Data with Market Depth | Requesting security definition data for: XAUUSD. ID: 1 | 2023-05-20 14:16:07.535 Starting DelayedDownloadMonitoringTimer | 2023-05-20 14:16:07.535 Starting HDTimeoutTimer | 2023-05-20 14:16:07.535 Added historical Intraday data request for XAUUSD to the queue. | 2023-05-20 14:16:07.535 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2023-05-20 14:16:07.535 Triggering next historical data download in queue. | 2023-05-20 14:16:07.535 Delaying start of download for XAUUSD. | 2023-05-20 14:16:07.544 Added historical Daily data request for XAUUSD to the queue. | 2023-05-20 14:16:07.544 Triggering next historical data download in queue. | 2023-05-20 14:16:07.544 Using Bid/Ask average for last trade price for US30 | 2023-05-20 14:16:07.552 Symbol not allowed: US30 | 2023-05-20 14:16:07.552 * Using Bid/Ask average for last trade price for USOil | 2023-05-20 14:16:07.552 Symbol not allowed: USOil | 2023-05-20 14:16:07.553 * Mapping ESM23-CME to ESM23. Service code: cme | 2023-05-20 14:16:07.553 Symbol not allowed: ESM23-CME | 2023-05-20 14:16:07.554 * Using Bid/Ask average for last trade price for SPX500 | 2023-05-20 14:16:07.554 Symbol not allowed: SPX500 | 2023-05-20 14:16:07.554 * Added historical Daily data request for EURUSD to the queue. | 2023-05-20 14:16:07.554 Triggering next historical data download in queue. | 2023-05-20 14:16:07.554 Using Bid/Ask average for last trade price for EURUSD | 2023-05-20 14:16:07.554 SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 6 Service code: fxcm | 2023-05-20 14:16:07.555 SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 6 | 2023-05-20 14:16:07.555 Added historical Intraday data request for EURUSD to the queue. | 2023-05-20 14:16:07.565 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2023-05-20 14:16:07.565 Triggering next historical data download in queue. | 2023-05-20 14:16:07.565 SPX500 Daily #6 | Reloading chart. | 2023-05-20 14:16:07.734 SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: F:\chart\Data\SPX500.dly | 2023-05-20 14:16:07.741 SC DTC Data with Market Depth | Network connection to server complete. | 2023-05-20 14:16:07.803 SC DTC Data with Market Depth | Starting socket receive thread. | 2023-05-20 14:16:07.803 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2023-05-20 14:16:07.803 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2023-05-20 14:16:08.084 SC DTC Data with Market Depth | Sending logon request message. | 2023-05-20 14:16:08.084 SC DTC Data with Market Depth | Received logon response. | 2023-05-20 14:16:08.990 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2023-05-20 14:16:08.990 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2023-05-20 14:16:08.990 SC DTC Data with Market Depth | Successfully connected. | 2023-05-20 14:16:08.990 SC DTC Data with Market Depth | Trading is not supported. | 2023-05-20 14:16:08.990 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2023-05-20 14:16:08.990 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XAUUSD | 2023-05-20 14:16:08.990 SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2023-05-20 14:16:09.378 SC DTC Data with Market Depth | Received security definition for symbol XAUUSD | 2023-05-20 14:16:09.378 HD Request # 1 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2023-05-20 14:16:14.556 HD Request # 1 | Download start date-time: 2023-05-19 20:45:00.000000. File last date-time: 2023-05-19 20:45:00.234000 | 2023-05-20 14:16:14.556 HD Request # 1 | Using server: ds12.sierracharts.com port 10149 | 2023-05-20 14:16:14.556 Socket (2) | Creating socket. | 2023-05-20 14:16:14.556 Socket (2) | New receive buffer size: 5242880 | 2023-05-20 14:16:14.556 Socket (2) | Connecting to IP: 142.215.18.101. | 2023-05-20 14:16:14.556 HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-05-20 14:16:15.078 HD Request # 1 | Sending historical data logon request message. | 2023-05-20 14:16:15.078 HD Request # 1 | Requesting Intraday data. Start date-time: 2023-05-19 20:45:00. Record interval: 1. Symbol: XAUUSD | 2023-05-20 14:16:15.884 HD Request # 1 | Decompressing data. | 2023-05-20 14:16:16.140 HD Request # 1 | Receiving Intraday data for XAUUSD starting at 2023-05-19 20:45:00.123000 | 2023-05-20 14:16:16.448 Socket (2) | CloseSocket call. | 2023-05-20 14:16:16.448 Historical data download thread signaled to stop. | 2023-05-20 14:16:16.448 HD Request # 1 | Received 1 Intraday data record from 2023-05-19 20:45:00.123000 to 2023-05-19 20:45:00.123000 (0.0 seconds. Delay: 17.5 hours) and wrote 0 records for XAUUSD | 2023-05-20 14:16:16.448 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-05-20 14:16:16.448 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2023-05-19 20:45:00.234000 | 2023-05-20 14:16:16.448 HD Request # 1 | Completion time: 2s. | 2023-05-20 14:16:16.448 HD Request # 1 | Intraday data download complete for XAUUSD. Unique request ID: 1 | 2023-05-20 14:16:16.448 Removing historical data download ID 1. | 2023-05-20 14:16:16.448 Real-time Intraday chart data file updates started for XAUUSD | 2023-05-20 14:16:16.448 Opened cached Intraday file: F:\chart\Data\XAUUSD.scid. Thread ID: 2556 | 2023-05-20 14:16:16.449 Intraday chart data file opened for XAUUSD | 2023-05-20 14:16:16.449 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-05-20 14:16:16.449 Triggering next historical data download in queue. | 2023-05-20 14:16:16.449 HD Request # 2 | Downloading Historical Daily chart data for XAUUSD. Starting date: 2023-05-17. Service: fxcm | 2023-05-20 14:16:16.451 HD Request # 2 | Using server: ds13-2.sierracharts.com port 10150 | 2023-05-20 14:16:16.451 Socket (3) | Creating socket. | 2023-05-20 14:16:16.460 Socket (3) | New receive buffer size: 5242880 | 2023-05-20 14:16:16.460 Socket (3) | Connecting to IP: 162.251.232.245. | 2023-05-20 14:16:16.460 Socket (2) | Socket gracefully closed by remote side. | 2023-05-20 14:16:16.705 Socket (2) | Closed. | 2023-05-20 14:16:16.705 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-05-20 14:16:17.045 HD Request # 2 | Sending historical data logon request message. | 2023-05-20 14:16:17.045 HD Request # 2 | Requesting historical Daily data starting at 2023-05-17. | 2023-05-20 14:16:17.991 HD Request # 2 | Decompressing data. | 2023-05-20 14:16:18.282 HD Request # 2 | Receiving historical Daily data for XAUUSD starting at 2023-05-17. | 2023-05-20 14:16:18.318 HD Request # 2 | Writing historical Daily data to the file XAUUSD.dly. | 2023-05-20 14:16:18.318 Socket (3) | CloseSocket call. | 2023-05-20 14:16:18.475 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-05-20 14:16:18.475 Historical data download thread signaled to stop. | 2023-05-20 14:16:18.475 HD Request # 2 | Received 3 Daily data records from 2023-05-17 00:00:00 to 2023-05-19 00:00:00 (3.0 days) and wrote 3 records for XAUUSD | 2023-05-20 14:16:18.475 HD Request # 2 | Completion time: 2s. | 2023-05-20 14:16:18.475 HD Request # 2 | Daily data download complete for XAUUSD. Unique request ID: 2 | 2023-05-20 14:16:18.475 Removing historical data download ID 2. | 2023-05-20 14:16:18.475 Triggering next historical data download in queue. | 2023-05-20 14:16:18.475 HD Request # 3 | Downloading Historical Daily chart data for EURUSD. Starting date: 2023-05-17. Service: fxcm | 2023-05-20 14:16:18.478 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2023-05-20 14:16:18.478 Socket (2) | Creating socket. | 2023-05-20 14:16:18.491 Socket (2) | New receive buffer size: 5242880 | 2023-05-20 14:16:18.491 Socket (2) | Connecting to IP: 142.215.18.102. | 2023-05-20 14:16:18.491 XAUUSD[M] Daily #2 | Reloading chart. | 2023-05-20 14:16:18.671 Socket (3) | Socket gracefully closed by remote side. | 2023-05-20 14:16:18.768 Socket (3) | Closed. | 2023-05-20 14:16:18.768 HD Request # 3 | Setting DTC encoding to Binary VLS | 2023-05-20 14:16:19.020 HD Request # 3 | Sending historical data logon request message. | 2023-05-20 14:16:19.020 HD Request # 3 | Requesting historical Daily data starting at 2023-05-17. | 2023-05-20 14:16:19.815 HD Request # 3 | Decompressing data. | 2023-05-20 14:16:20.078 HD Request # 3 | Receiving historical Daily data for EURUSD starting at 2023-05-17. | 2023-05-20 14:16:20.088 HD Request # 3 | Writing historical Daily data to the file EURUSD.dly. | 2023-05-20 14:16:20.089 Socket (2) | CloseSocket call. | 2023-05-20 14:16:20.185 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-05-20 14:16:20.185 Historical data download thread signaled to stop. | 2023-05-20 14:16:20.185 HD Request # 3 | Received 3 Daily data records from 2023-05-17 00:00:00 to 2023-05-19 00:00:00 (3.0 days) and wrote 3 records for EURUSD | 2023-05-20 14:16:20.185 HD Request # 3 | Completion time: 2s. | 2023-05-20 14:16:20.185 HD Request # 3 | Daily data download complete for EURUSD. Unique request ID: 3 | 2023-05-20 14:16:20.185 Removing historical data download ID 3. | 2023-05-20 14:16:20.185 Triggering next historical data download in queue. | 2023-05-20 14:16:20.185 HD Request # 4 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2023-05-20 14:16:20.185 HD Request # 4 | Download start date-time: 2023-05-19 20:58:46.000000. File last date-time: 2023-05-19 20:58:46.917000 | 2023-05-20 14:16:20.186 HD Request # 4 | Using server: ds12.sierracharts.com port 10150 | 2023-05-20 14:16:20.186 Socket (3) | Creating socket. | 2023-05-20 14:16:20.186 Socket (3) | New receive buffer size: 5242880 | 2023-05-20 14:16:20.186 Socket (3) | Connecting to IP: 142.215.18.101. | 2023-05-20 14:16:20.186 EURUSD[M] Daily #7 | Reloading chart. | 2023-05-20 14:16:20.272 Socket (2) | Socket gracefully closed by remote side. | 2023-05-20 14:16:20.448 Socket (2) | Closed. | 2023-05-20 14:16:20.448 HD Request # 4 | Setting DTC encoding to Binary VLS | 2023-05-20 14:16:20.697 HD Request # 4 | Sending historical data logon request message. | 2023-05-20 14:16:20.697 HD Request # 4 | Requesting Intraday data. Start date-time: 2023-05-19 20:58:46. Record interval: 1. Symbol: EURUSD | 2023-05-20 14:16:21.500 HD Request # 4 | Decompressing data. | 2023-05-20 14:16:21.751 HD Request # 4 | Receiving Intraday data for EURUSD starting at 2023-05-19 20:58:46.810000 | 2023-05-20 14:16:22.000 Socket (3) | CloseSocket call. | 2023-05-20 14:16:22.000 Historical data download thread signaled to stop. | 2023-05-20 14:16:22.000 HD Request # 4 | Received 1 Intraday data record from 2023-05-19 20:58:46.810000 to 2023-05-19 20:58:46.810000 (0.0 seconds. Delay: 17.3 hours) and wrote 0 records for EURUSD | 2023-05-20 14:16:22.001 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-05-20 14:16:22.001 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2023-05-19 20:58:46.917000 | 2023-05-20 14:16:22.001 HD Request # 4 | Completion time: 2s. | 2023-05-20 14:16:22.001 HD Request # 4 | Intraday data download complete for EURUSD. Unique request ID: 4 | 2023-05-20 14:16:22.001 Removing historical data download ID 4. | 2023-05-20 14:16:22.001 Real-time Intraday chart data file updates started for EURUSD | 2023-05-20 14:16:22.001 Opened cached Intraday file: F:\chart\Data\EURUSD.scid. Thread ID: 2556 | 2023-05-20 14:16:22.001 Intraday chart data file opened for EURUSD | 2023-05-20 14:16:22.002 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2023-05-20 14:16:22.002 Triggering next historical data download in queue. | 2023-05-20 14:16:22.002 No download requests in the queue to start downloads for. | 2023-05-20 14:16:22.002 Socket (3) | Socket gracefully closed by remote side. | 2023-05-20 14:16:22.252 Socket (3) | Closed. | 2023-05-20 14:16:22.252 Mapping ZNM23-CBOT to ZNM23. Service code: cbot | 2023-05-20 14:17:01.865 Symbol not allowed: ZNM23-CBOT | 2023-05-20 14:17:01.865 * |