Support Board
Date/Time: Mon, 03 Nov 2025 23:20:53 +0000
data on chart not moving
View Count: 425
| [2023-03-14 23:18:53] |
| Mr.Lucifer - Posts: 9 |
|
im connected to the data but the chart isnt moving and the data is active
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 Screenshot (32).png / V - Attached On 2023-03-14 23:18:32 UTC - Size: 246.08 KB - 118 views |
| [2023-03-15 07:32:05] |
| Sierra_Chart Engineering - Posts: 21296 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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