Support Board
Date/Time: Tue, 04 Nov 2025 06:01:53 +0000
Denali data outage from 15:26:47 to 15:30:02 EST March 7
View Count: 724
| [2023-03-07 20:38:38] |
| joshtrader - Posts: 526 |
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All data from CME stopped flowing at 15:26:47 EST today, for over 3 minutes. I was still connected to SC, but there was no activity. My trading platform which is not SC continued to show data and I was able to trade there as I don't use SC directly for trading. I restarted SC and the data managed to start flowing but I don't think it was because I restarted. After doing a Delete and Download Data, I still do not see the missing data for the above times. |
| [2023-03-07 20:42:59] |
| User753428 - Posts: 181 |
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same here. come on guys...this is ridiculous.
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| [2023-03-07 20:51:50] |
| nosast - Posts: 313 |
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same here. Denali data came back flowing in without any reconnect/restart on my side around after 2-3 minutes
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| [2023-03-07 21:11:20] |
| FTS3 - Posts: 8 |
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And another with same issue
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| [2023-03-07 21:25:40] |
| User525009 - Posts: 7 |
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Looks like there was a CME side issue fro some data customers https://www.cmegroup.com/tools-information/cme-global-command-center-system-alerts.html |
| [2023-03-07 22:16:21] |
| Sierra_Chart Engineering - Posts: 21298 |
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We are aware of this. We will patch the missing data. And it was a CME issue. Our systems did gracefully handle the condition. The condition was handled automatically by our systems and required no intervention. And we were aware of it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-07 22:20:06
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| [2023-03-07 23:23:35] |
| John - SC Support - Posts: 42737 |
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For more information on this, refer to the following: Notice: CME Order Routing/Market Data B Feed Side Interruptions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-08 02:04:54] |
| joshtrader - Posts: 526 |
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We are aware of this. We will patch the missing data.
Thanks, if you can please let us know on this thread when it's patched so we can re-download, it would be appreciated. |
| [2023-03-12 21:44:02] |
| User753428 - Posts: 181 |
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has the missing data been patched yet?
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| [2023-03-13 18:25:18] |
| Sierra_Chart Engineering - Posts: 21298 |
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No not yet. There were difficulties with this but we will get it done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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