Support Board
Date/Time: Sun, 08 Jun 2025 03:18:08 +0000
Heikin Ashi awkward look
View Count: 519
| [2023-02-10 20:09:21] |
| OriolCasas - Posts: 189 |
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Hello, I just started my Sierra platform and somehow my Hekin Ashi bars candlesticks look awkwad, how is it possible? What can be the issue? You can see the settings attached Thank you |
Attachment Deleted.  Heikin Ashi awkward look.png / V - Attached On 2023-02-10 20:07:42 UTC - Size: 88.93 KB - 131 views |
| [2023-02-10 22:55:51] |
| John - SC Support - Posts: 40275 |
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We would like for you to redownload the data starting from right before where the Heikin-Ashi start to look odd (around 12:00:00 on your chart). Refer to the instructions at the following link to do this: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-13 17:59:01] |
| OriolCasas - Posts: 189 |
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I did re download and it still appears like that. The chart on the picture is CL today, just a few minutes ago you can have a look on how the bars look on the picture attached Thank you |
| Sierra support.png / V - Attached On 2023-02-13 17:56:34 UTC - Size: 39.63 KB - 104 views Attachment Deleted. |
| [2023-02-13 18:22:41] |
| John - SC Support - Posts: 40275 |
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Please get us that chart with all the studies you have on it, by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-14 09:58:25] |
| OriolCasas - Posts: 189 |
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I could do that and send it to you but: Surprisingly, when I duplicated the chart to a new chartbook, it appears fine. So if I send to you the chart with a new chartbook it appears fine. How's that possible? Thank you |
| [2023-02-14 15:52:55] |
| John - SC Support - Posts: 40275 |
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There just is something about that chart that is not right. If duplicating the chart resolves the issue, then just continue forward with the new chart and remove the old one. If this comes up again, let us know.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-15 20:16:01] |
| OriolCasas - Posts: 189 |
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The problem persists, check this chart attached, Trigger
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 Chartbook2.Cht - Attached On 2023-02-15 20:15:42 UTC - Size: 22.18 KB - 96 views |
| [2023-02-15 21:30:48] |
| John - SC Support - Posts: 40275 |
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You have multiple bars being displayed on the chart. One of your studies is causing the odd behavior you are getting. We do not know which one, as you have a lot of studies. You will need to go through them to figure out which is causing the issue by removing them one-by-one.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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