Support Board
Date/Time: Tue, 04 Nov 2025 06:01:58 +0000
New Data
View Count: 674
| [2023-01-24 00:01:59] |
| Daniel Kamiński - Posts: 25 |
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I am asking for technical support. The current chart cannot be loaded. Everything stopped on 12/30/2022. Regards, Daniel
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| [2023-01-24 15:40:11] |
| John - SC Support - Posts: 42737 |
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The symbol you are using is ETHUSDT_221230_PERP_BINANCE. Therefore we assume that this symbol only has data through December 30, 2022.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-13 16:09:56] |
| Daniel Kamiński - Posts: 25 |
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Hello, I don't have actual data. Something stoped my data. Can You look at this ? |
 Data Problem.png / V - Attached On 2023-03-13 16:09:22 UTC - Size: 170.99 KB - 125 views |
| [2023-03-13 16:14:22] |
| Daniel Kamiński - Posts: 25 |
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shows now -2h
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| Data Problem...png / V - Attached On 2023-03-13 16:14:15 UTC - Size: 168.67 KB - 130 views |
| [2023-03-13 20:44:46] |
| John - SC Support - Posts: 42737 |
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We are not seeing an issue with the Binance data at the moment. Please get us a copy of your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-13 22:07:16] |
| Daniel Kamiński - Posts: 25 |
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ok, I sent it
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| [2023-03-13 22:13:51] |
| Daniel Kamiński - Posts: 25 |
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the graph currently looks like the attached picture. There is a big gap
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| [2023-03-13 22:30:38] |
| John - SC Support - Posts: 42737 |
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Your log does not show any issues with the data. To fix missing data, refer to the following: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-13 22:34:12] |
| Daniel Kamiński - Posts: 25 |
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please take a look at this - I have data with some minuses.. Thank You for help |
 Minus.bmp - Attached On 2023-03-13 22:34:05 UTC - Size: 64.74 KB - 313 views Attachment Deleted. |
| [2023-03-13 22:49:41] |
| John - SC Support - Posts: 42737 |
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That is because the Crypto data is overflowing the variables that we use. You need to use a larger Tick Size or Volume at Price Multiplier. Refer to the information here: Cryptocurrency / Bitcoin Data and Trading Services: Important: Volume at Price Studies with Cryptocurrency Symbols For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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