Support Board
Date/Time: Mon, 03 Nov 2025 23:53:54 +0000
Delayed data feed
View Count: 458
| [2023-01-06 15:28:33] |
| Mariusz Mbank Galewski - Posts: 2 |
|
Hi, I've lost live data feed. Is it because of lack of funds? I've made a payment and it's still not working. Best, |
| [2023-01-06 18:06:49] |
| John - SC Support - Posts: 42737 |
|
You did not have enough funds in your account on January 1, 2023 to automatically renew the exchange you had active. This was due to a price increase that occurred for this month which changed the price from $11.00 to $11.50. In the meantime, you have used the $11.00 that you had in your account to pay for the renewal of your Usage Time, therefore you currently have $0.00 in your Services Surplus. To activate the same exchange that you had previously, you need to add at least $11.50 to your account and then you can reactivate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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