Support Board
Date/Time: Wed, 05 Nov 2025 10:29:28 +0000
Trial
View Count: 905
| [2022-11-28 15:09:42] |
| User442792 - Posts: 9 |
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Hi, Ive tried activating my trial account through the phone number but i sent it and the sms verification code didnt come. What should i do?
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| [2022-11-28 17:39:47] |
| John - SC Support - Posts: 42772 |
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We see that the trial has been activated for your account, so you are fine now.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-28 17:48:03] |
| User442792 - Posts: 9 |
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Its showing Not Connected and my charts are not loading, what should i do, so it activates in sierra charts?
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| [2022-11-28 17:52:18] |
| John - SC Support - Posts: 42772 |
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Select File >> Connect to Data Feed. If that option is greyed out, then that means that you are already connected. From there, refer to the following for how to open a new chart: Getting Started, Opening Charts and Basic Trading: Open A Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-28 18:02:38] |
| User442792 - Posts: 9 |
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I click on that and nothing happends, only message log opens,Panel is still red and saying Not Connected
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| [2022-11-29 00:00:38] |
| John - SC Support - Posts: 42772 |
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Please post your Message Log to this thread after you select File >> Connect to Data Feed by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-29 08:02:52] |
| User442792 - Posts: 9 |
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Ok, nothing happends only this.
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Attachment Deleted.  Connect to data feed.png / V - Attached On 2022-11-29 08:01:32 UTC - Size: 9.81 KB - 135 views |
| [2022-11-29 13:55:36] |
| Sierra_Chart Engineering - Posts: 21315 |
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What Data or Trading service are you trying to connect Sierra Chart to? Please be aware of these limitations for a trial: What is Included in the Free Trial?: Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-29 13:55:58
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| [2022-11-29 14:04:25] |
| User442792 - Posts: 9 |
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I started sierra chart now, and it strated working, The box that said Not Connected is now green so i gues everything is ok now. Dont know where was the problem but thank you John :)
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| [2022-11-30 23:49:53] |
| Sierra_Chart Engineering - Posts: 21315 |
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Your account previously may not have been activated but that was done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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