Support Board
Date/Time: Tue, 04 Nov 2025 13:57:24 +0000
Not Connected
View Count: 475
| [2022-11-24 22:00:43] |
| User769294 - Posts: 2 |
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Hi. How are you doing? My Sierra chart says not connected in red. I followed the instruction to link up with a data provider buy no use. I'm using the free trial by the way.
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| [2022-11-24 22:15:58] |
| Sierra_Chart Engineering - Posts: 21299 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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