Support Board
Date/Time: Tue, 18 Aug 2026 09:23:59 +0000
removing opt out for emails
View Count: 854
| [2022-10-05 21:02:57] |
| user6275 - Posts: 13 |
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Can you guys remove my opt out? i opted out 5127969640mms@att.net and need it back on please. Thanks, |
| [2022-10-05 21:47:31] |
| John - SC Support - Posts: 47522 |
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We are not seeing that particular email listed as being opted out. The email that is associated with your account is verified and is still "opted in", so there is no issue with this one.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-06 03:44:00] |
| User90125 - Posts: 715 |
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@user6275, check the syntax for your cellphone (try # @ mms.att.net )
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| [2022-10-06 09:30:35] |
| Sierra_Chart Engineering - Posts: 24596 |
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No, we do not send Alert emails to ATT.net because they will always put us on a blacklist. You need to use another service provider.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-06 09:30:45
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| [2022-10-06 23:58:54] |
| user6275 - Posts: 13 |
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Oh I wrote it wrong, its my sms 5127969640@mms.att.net Maybe that works? |
| [2022-10-07 06:30:04] |
| Sierra_Chart Engineering - Posts: 24596 |
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It is the same domain. Alert emails are not allowed to that domain.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-07 06:30:14
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| [2026-07-04 15:44:32] |
| User417836 - Posts: 12 |
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Same for me - I keep sending the request to remove 'Opt out' to allow 2FA but receive no email (guywadd@aol.com)
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| [2026-07-04 16:26:29] |
| Sierra_Chart Engineering - Posts: 24596 |
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You may not get any emails to AOL. We will check on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-07 19:55:25] |
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You can manage the opt in/out status for your emails from this page here: https://www.sierrachart.com/UserControlPanel.php?page=EmailVerification When you enter your email address, an email is sent to your entered email address with a link to opt back in to receiving email alerts. If you do not get the email, then your email provider would be blocking the emails. Sierra Chart Support Date Time Of Last Edit: 2026-07-07 20:11:11
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