Support Board
Date/Time: Mon, 16 Jun 2025 20:32:27 +0000
not work my chartbook
View Count: 1072
| [2022-09-18 14:06:11] |
| User494095 - Posts: 7 |
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hello sir, my chart book layer out is not working on sierra chart.can you please fixed that. here attached my chartbook |
Attachment Deleted. Private File Private File |
| [2022-09-18 14:28:25] |
| Sierra_Chart Engineering - Posts: 19938 |
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Where did you get these Chartbooks from? We need to tell the creator of these Chartbooks to update them. We need you to link to the page where they come from. Or explain how you got them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-18 14:28:39
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| [2022-09-18 15:19:53] |
| User494095 - Posts: 7 |
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i got this from instituter.can you fixed that.it's not working to adding after the chart book
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| [2022-09-19 04:40:28] |
| User494095 - Posts: 7 |
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hello sir. can you fix my problem.i want fix that file.please check that.thank you |
| [2022-09-19 12:25:54] |
| User494095 - Posts: 7 |
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hello why not responding my messages.
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| [2022-09-19 15:08:59] |
| John - SC Support - Posts: 40440 |
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Attached is the updated chartbook.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
 G7FXFOUNDATIONDOMCHARTBOOK-200330-085855 (1) (1).Cht - Attached On 2022-09-19 15:08:55 UTC - Size: 20.56 KB - 148 views |
| [2022-09-20 02:04:46] |
| User494095 - Posts: 7 |
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hello sir. first thank you for the response my messages.but that file not fully functioned sir.i send 276KB file.but new file have 20KB. there is lot of things missing,specially my footprint chart.please recover that.thank you! |
| [2022-09-20 15:06:21] |
| John - SC Support - Posts: 40440 |
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What we attached is all we can get from the Chartbook. We just go through the process of opening the chartbook in version 2204 saving it, then opening in version 2263 and saving again. If anything is not there, then it is not something we can help with. You would have to redo any missing charts. Or you could ask the original creator to update their version of it so you can get it from them.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-21 03:02:03] |
| User494095 - Posts: 7 |
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i know that.but i want to open my footprint chart.can you please check that again sir...thank you....!
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| [2022-09-21 14:41:41] |
| John - SC Support - Posts: 40440 |
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Sorry, but the chart is simply not there. You will need to recreate it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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